Order # 2275693


Customer Service

Scarab Sages

Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber

I got an e-mail on 11/9 saying this order was in the process to ship. Here is what it said was shipping:

Spoiler:
1 x Pathfinder #3 (paizo.com Exclusive Cover) (preorder) @ 3.19 = $3.19
1 x Rappan Athuk (PFRPG) Hardcover(Moved from order 2296758)
1 x Pathfinder Adventure Path: Skull & Shackles Adventure Path Pawn Collection (preorder) @ 13.59 = $13.59(Moved from order 2257999)
1 x Pathfinder Roleplaying Game: NPC Codex (OGL) Hardcover (preorder) @ 33.99 = $33.99
1 x Pathfinder Cards: Dungeon Dwellers Face Cards (preorder) @ 8.79 = $8.79
1 x Pathfinder Adventure Path #64: Beyond the Doomsday Door (Shattered Star 4 of 6) (PFRPG) (preorder) @ 13.99 = $13.99
1 x Pathfinder Campaign Setting: Inner Sea Bestiary (PFRPG) (preorder) @ 16.99 = $16.99
1 x Paizo 2012 Holiday Card @ 0.00 = $0.00
1 x GameMastery Flip-Mat: Ancient Dungeon (preorder) @ 10.39 = $10.39
1 x Pathfinder #1 paizo.com Exclusive Cover Print @ 42.50 = $42.50(Moved from order 2258670)

When I got the e-mail today saying the order was shipping, only 4 items were on the list:

Spoiler:
1 x Rappan Athuk (PFRPG) Hardcover~
1 x Pathfinder Campaign Setting: Inner Sea Bestiary (PFRPG)
1 x Paizo 2012 Holiday Card~
1 x GameMastery Flip-Mat: Ancient Dungeon

Could you check where the rest of my order is, please.

Paizo Employee Customer Service Happiness-Inducement Imp

Your shipment was broken up into three packages. The first one shipped yesterday, the second shipped a few minutes ago, and the third is still in the shipping queue and will be going out at any time now.

Thanks,
cos

Scarab Sages

Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber

Three packages? Am I going to be charged triple freight?

Paizo Employee Customer Service Happiness-Inducement Imp

The shipping and handling fee listed in your initial email is actually the sum of all three shipments. The reason it was split into three packages is that it is cheaper to ship them in three packages using the various flat-rate boxes, than it is to ship it all in one big box by weight.

So the answer is yes, you are being charged for three separate shipping and handling fees, but this is cheaper than the alternative.

Thanks,
cos

Scarab Sages

Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber

Thank you.

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