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Dearest Golems and Goblins,
You can imagine my joy when I walked onto my front porch this afternoon and was faced with a whopping big box o' Paizo goodness. You guys sure do ship stuff fast.
Sadly, my woo's turned to boo's when I opened up my goodies to find that my Huge Black Dragon miniature had apparently been the target of a Sunder attack at some point. His right wing is completely snapped off at the base, and he will spend the rest of his days flying in depressing clockwise circles.
I don't suppose you have any of these floating around that are a little more hale and hearty? The PCs are going to wet their chainmail undies laughing at this guy.
I sent an e-mail, as well, just in case that's the better tack for this sort of thing.
Director of Sales
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You'll actually be better off going to the manufacturer for your replacement. The WizKids Support Page has a tool set up to get replacements for damaged miniatures.
Thanks,
cos
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You'll actually be better off going to the manufacturer for your replacement. The WizKids Support Page has a tool set up to get replacements for damaged miniatures.
Thanks,
cos
So, I just went to their Support page through your link, where one can create a replacement package.
They have two relevant options - Pathfinder Heroes and Monsters and Pathfinder Rise of the Runelords.
Neither of these two options includes the Huge Black Dragon as a chooseable package.
Heroes and Monsters includes Miniatures A01 through A40.
Rise of the Runelords includes Miniatures B01 through B61.
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You'll actually be better off going to the manufacturer for your replacement. The WizKids Support Page has a tool set up to get replacements for damaged miniatures.
Thanks,
cosSo, I just went to their Support page through your link, where one can create a replacement package.
They have two relevant options - Pathfinder Heroes and Monsters and Pathfinder Rise of the Runelords.
Neither of these two options includes the Huge Black Dragon as a chooseable package.
Heroes and Monsters includes Miniatures A01 through A40.
Rise of the Runelords includes Miniatures B01 through B61.
Apparently their tool does not recognize the Huge Black Dragon. Is it becuase it was a special piece? In any case, I cannot figure out how to get them to respond or how to get them to replace the piece.
Can you provide any guidance?
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Director of Sales
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Apparently their tool does not recognize the Huge Black Dragon. Is it becuase it was a special piece? In any case, I cannot figure out how to get them to respond or how to get them to replace the piece.
Can you provide any guidance?
Oh! I am so sorry! It totally didn't register with me that you were talking about that Black Dragon! I mindlessly gave you the rote answer for normal Battles Minis.
/facepalm@self
Yes. This guy is a special piece, because he was the case premium for the Heroes and Monsters set. I will put a replacement miniature into your sidecart to go out with your next subscription and I apologize for my thickheadedness inadvertently giving you the runaround.
Imma go sit in the corner and be embarrassed for bit...
Thanks,
cos