order #2223755


Customer Service


Hello Paizo! I'll start by saying "Pathfinder is the best game ever! You're all donig a great job!!" Now business... When I started looking into this overdue order I realized that somehow it got sent to the wrong address, even though it was not listed as an "active" address. I'm not sure what happened, but apparently I wasn't careful enough in checking my order settings. The bottom line is that I must have these posters... Our gaming dungeon will not be complete without them! According to tracking it looks like they are listed as "returned" as of 9/19, which means that you probably don't have them back yet. So what is the next step? Should I wait for the mercandise to be credited and then place a completely new order? I certainly will understand if I have to pay shipping again.

Thanks!

Paizo Employee Director of Sales

I see that they're on their way back to us. I will go ahead and reship the posters out to you and waive the reshipment fee for you this time.

Thanks,
cos


Well thank you very much! I appreciate it! And I will be removing that old address...

Community / Forums / Archive / Paizo / Customer Service / order #2223755 All Messageboards
Recent threads in Customer Service