I placed an order back on August 11th. Apparently there are a few brushes on backorder, but, this was only updated on my order status recently. The rest of the order is still pending.
So, it's been just shy of a month and all of my order is still pending? Is this normal? I emailed customer service last week and haven't heard anything.
I'm a huge fan of your products and I don't understand why my order is being handled this way.
"You have 1 pending order.
Order # 2187652"
It looks like the backorder is the only thing holding your order up. I'll go ahead and move this item onto a new order and get the remainder shipped out to you as soon as possible.
Thanks,
cos
I just checked on this again. Nothing has changed. Everything is still pending and the brushes are on backorder.
I don't even need the brushes any more, we had to buy them at Michaels for our painting gathering this past Saturday because this order has been in limbo for a full month. Would that help? Can you take the brushes off the order so that it ships right away?
I'd still like to get this order but I'm running out of patience. I don't know anyone in my position who'd still be this patient after a full month with nothing shipping.
This message board is the only place that I got a quick, helpful response so far, but, it looks like nothing happened from there.
I hope that I'm an unusual case, and that something will be done by tomorrow to have this thing out the door.
I am very sorry, as this one was completely my screw up. I failed to actually make the change I said I would above.
I have moved the brushes to a separate order, and actually hit SAVE this time... and I've made sure the remainder will go out today. Furthermore, I have waived your shipping and handling fee for the order.
Once again, I am very sorry for my mistake. I'll get your package out as soon as possible.
Thanks
cos
Mistakes happen. As long as someone out there is caring and fixing it, I feel a lot better.
I appreciate the S&H discount too.
Assuming all goes well from here, I'm chalking this up as a blip on the radar.
FYI - I just checked the order status and it showed the update you made. Though, in the time that's passed, one of the other items is showing on backorder too (bamboo dice bag).
I just wanted to make sure you knew, so you could prevent any further delays.
Ultimately, I don't care if the backorder stuff ships later, but, we do have a session coming up in 2 weeks and having the GM Screen, Cards, Minis and Dice would be great.
Ok, they all just changed to shipping. =-)
(just trying to be proactive now rather than upset later)
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Hey Cosmo.
Good news and bad news.
Good news is, I got my first part of the order today. Came fast once you took care of that.
Bad news is, some of the items on the list in the box weren't in the box. They were on the package list, and there was room in the box for them, so, I assume it just got missed?
Bamboo Thatch & Black Dice Bag - YES
Pathfinder GM Screen - YES
Miniature Drow Gate - YES
Miniature TOtem of Angazhai - YES
Miniature Kyonin Diplomat - YES
Miniature Nexian Bounty Hunter - YES
Miniature Cultist of Abraxus - YES
Paizo Catalog - YES
Condition Card Deck - YES
Buff Card Deck - YES
(photo linked)
http://www.jpoppa.com/paizo_order.jpg
NOT INCLUDED
Set of 7 Dice: Gemini - NO
Set of 7 Dice: Leaf-black/gold/silver - NO
Set of 7 Dice: Ch Pearlescent-Black/White - NO
I've set up order 2239457 to ship the missing items and have personally taken the packing slip to the warehouse to make sure it gets correctly shipped out to you. It should leave this afternoon.
I apologize for the errors that occurred on your order. Please let us know if there is anything else we can assist with.
thanks
sara marie
I received the package yesterday. Everything was fine.
Much appreciated. I got a notification right away when you made the correction.
The actual products are very good.
Thanks to both of you.
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Normally with this many things going wrong, I'd be gone forever as a customer, but, what saves you guys is that you have intelligent, living, breathing, english speaking customer service folks answering in the forums, and the actual products are great.
Problems happened... but at least you guys minimized the difficulty in resolution.
Thanks again.
All the products that I received are top notch. Very happy.
But these fine point brushes that were moved.
Order # 2232284
The brushes that caused the problems with the August 11th order in the first place, and then were split off (see above in the thread).
It's been almost 2 months and they're still on backorder.
I don't need those any longer. I bought a bunch at a local art store.
Can we please cancel that order? (Order # 2232284)
Cancelled.
thanks
sara marie
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