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Customer Service:
I have received two Advanced Race Guides, and Ultimate Equipments. However, it appears in my account history that I was charged once. Is it possible I have another account with a subscription attached? If there are two subscriptions, can you cancel the redundancy?
Please cancel my subscription to Pathfinder Battles, including my order for the Rise of the Runelords set. The $519 price is a bit steep for me at this time.
Thank you!
Director of Sales
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You actually preordered both of these books in addition to your subscription. You preordered the extra Advance Race Guide on order 1720348, placed 06/16/11, and the Ultimate Equipment preorder was on order 1991057, placed 03/04/12. When a subscription is created, the system will cancel any existing preorders for items covered by the subscription. However, when a preorder is placed for a product covered by an existing subscription, the default assumption is that you are looking to get multiple copies of the book (which is pretty common, actually).
I have canceled your Battles subscription, and checked to make sure that you do not have any more superfluous preorders of upcoming books.
Thanks,
cos