Arg, money woes


Customer Service

Grand Lodge

I know I just unspended all my stuff, but I need to resuspend it as there are money woes that I need to take care of before this ships.

Sorry about this,
Andrew

Paizo Employee Director of Sales

I have re-suspended your subscriptions, unfortunately however, your order shipped out first thing this morning.

Thanks,
cos

Grand Lodge

alright, I think we will be fine, but the biggest thing is it appears the orders did not ship UPS which is what my selected shipping method is.

If it did go USPS like it appears this will cause big problems because its being shipped to a UPS depot for me to pick up myself. Last time something went USPS to UPS I barely got my items because the shipment address was not my own address.

Please let me know if I'm reading this correctly?

Andrew

Grand Lodge

Normally I don't double check/bump a post, but I am very concerned about this.

Paizo Employee Director of Sales

I apologize for having missed your add-on yesterday!

It looks like the order did go out via standard mail. Unfortunately the address doesn't look like a UPS depot to us, so it doesn't appear to be ineligible for standard mail. This type of thing is actually exactly is what Sara was referring to here when she said...

Sara Marie wrote:
Please check over all the details of the order to make sure everything is correct. Sometimes when restarting subscriptions, the settings go wonky.

Please let the depot know that the package is on it's way there and if the package gets returned to us, we'll let you know.

Thanks,
cos

Grand Lodge

Cosmo wrote:

I apologize for having missed your add-on yesterday!

It looks like the order did go out via standard mail. Unfortunately the address doesn't look like a UPS depot to us, so it doesn't appear to be ineligible for standard mail. This type of thing is actually exactly is what Sara was referring to here when she said...

Sara Marie wrote:
Please check over all the details of the order to make sure everything is correct. Sometimes when restarting subscriptions, the settings go wonky.

Please let the depot know that the package is on it's way there and if the package gets returned to us, we'll let you know.

Thanks,
cos

Thanks, unfortunately I had missed the Standard Postal Service in that first e-mail. Which is my bad. I had just looked at my subscription page which stated UPS. I will get a hold of the depot and see if there is anything they can do.

Again thanks,
Andrew

Community / Forums / Archive / Paizo / Customer Service / Arg, money woes All Messageboards
Recent threads in Customer Service