For anyone with a Paizo subscription and a non-Paizo subscription...


Customer Service

Paizo Employee Director of Sales

We've made some changes to the My Subscriptions page and some subscribers' combined shipping options. This change is to help clarify what the combined shipping options mean so that you can choose the option that works the best for you.

As you may already know, each month we release all new Paizo products for that month at the same time. This means that if you have only Paizo subscriptions, your subscription items are all combined with any available items in your sidecart to offer the lowest possible shipping and handling fee. For this reason, if you only have Paizo subscriptions, then your subscriptions are automatically set to combine and there is no meaningful choice to make. Therefore, for subscribers who only have Paizo subscriptions, the option to select a combined shipping option does not appear on their My Subscriptions page.

However, Paizo does not set the release dates for WizKids' Pathfinder Battles miniatures or Dynamite Entertainment's Pathfinder Comics, so they won't always be released at the same time as Paizo's own releases. Thus, when you have one of these subscriptions in addition to any Paizo product subscriptions, you have the opportunity to decide whether you want these products shipped immediately, or held to be combined with the next Paizo release.

Your choices for combined shipping options on the My Subscriptions page have been reworded for clarity:

  • Hold for monthly Paizo shipment: Ship all of my subscription products once a month, so that I'll pay only one shipping charge. Any non-Paizo subscription releases will wait to go out with the next monthly Paizo subscription shipment.

  • Never hold anything: Ship items as they become available and I'll pay separate shipping charges for each shipment. Items released at the same time will still be combined into one shipment.

    If you choose "Hold for monthly Paizo shipment", your non-Paizo subscription releases will be delayed until the next time Paizo subscription products are sent out; while you won't get the non-Paizo subscription products as quickly, this may reduce your overall shipping costs. Choose this option if you want the lowest costs, and are comfortable waiting for your comics or miniatures.

    If you choose "Never hold anything", we will ship everything as soon as it's released, combining only items that are released at the same time. Depending on the subscriptions you have, you may get one, two, or three subscription shipments in a single month. Choose this option if you want to make sure that you are always getting everything as soon as possible, and are willing to pay for additional shipments.

    Please take a moment to review your subscription information on your "My Subscriptions" page:

    http://paizo.com/paizo/account/subscriptions

    Though we have reworded these choices to provide additional clarity, we have not changed your current setting; if you were previously set to "Hold for monthly shipment," you are now set to "Hold for monthly Paizo shipment."

  • Dark Archive

    Pathfinder Roleplaying Game Superscriber

    Very cool and very helpful. Thanks.

    Paizo Employee Director of Sales

    We* have also updated the FAQ with this information. :)

    *:
    ...and by "We" I mean "Sara Marie".

    As usual.

    The Exchange

    I've been getting pretty antsy about shipping recently, as the costs associated with my orders and subscriptions have been fluctuating a bit - therefore a couple of emails to customer support in the last couple of days.

    I'm hoping that when things settle down, my Runelord minis will hook up with my September shipment and the costs will settle down, but at the moment I'm looking at about $200 of shipping costs, even on "Hold for monthly"

    You guys could really do with hooking up with someone in Europe to fulfil your European subscription shipments. I'd prefer to be giving most of that $200 to Paizo :)

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