Preorder cancellation

[andi598d]

I'd like to cancel my preorder for the Rise of the Runelords Anniversary Edition, as I have preordered the Deluxe edition instead. Both items are currently in my sidecart.

[Cosmo]

Your Anniversary Edition preorder has been canceled.

Thanks,
cos

[andi598d]

I am actually massively confused about this. When I went to pick up my subscription order at PaizoCon, I was told it included the Anniversary edition. In fact, it does show up in the order confirmation email for the subscription order at a cost of $0.00. The store staff at PaizoCon asked me to pick the book up, as it was in their computer. I have access to the PDF. But to my best knowledge, I never paid for the thing. (( Which, I hasten to add, I am prepared to do, given that I got the book signed and all when I had the chance ))

[Cosmo]

I think I see what happened, and I'm pretty sure that it was us who were the confused ones.

I will send you an email detailing how we can rectify the situation.

Thanks,
cos

[andi598d]

Email received, grazie. Remind me to abduct you guys (the customer service team) at the next PaizoCon to buy you all a drink.