Debit card charge?


Customer Service

Grand Lodge

Hi all,
Was just looking over my bank statement and found a small charge on the 15 June 2012 and have no idea what its for?
Amount is not big, less then a dollar but just wondering what its for.

Thank you in advance for your help and reply,
Katt

Paizo Employee Director of Sales

Ugh... this is our system being a little bit stupid, I'm afraid.

This charge was for order 2090820. When you added the Kobold book to the order, it increased the shipping and handling by that $0.91. Our system, being a bit dumb, decided to charge this increase separately throughout the rest of the process.

I apologize for any inconvenience. I've audited the order and it appears to me that you were charged the correct amount, when taken all together. It was just done in a rather silly way (we're looking into making it a bit smarter).

Thanks,
cos

Grand Lodge

Cosmo,
Thank you for quick response.
Kind of figured that was what it was after looking at the bill once more.
Again Thank you.

Katt

PS. All at Paizo are just awesome. Your work is outstanding to say the least. Keep on keeping on.

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