Please hold upcoming order


Customer Service


1 person marked this as a favorite.

Good afternoon,

It has been brought to my attention that my credit card used for online purchases has become compromised. Please hold my upcoming order until I can get a new payment method set up. My bank estimates 5 to 7 days before my replacemnt card is available.

Thank you
Trevor

Paizo Employee Software Test Engineer

I'm sorry to hear that your card was compromised. Rest assured that we're in no rush, so make sure everything gets squared away on your side first and then worry about us after things are comfortable. When you receive your new card and when its convenient, you may change your payment method on your Payment Method section of your My Account page.

At this time I would like to direct you to your Order History page. It looks like you had already placed an order for the map in February and I wanted to check if the second copy you just ordered was intended. If its not, let me know and I will gladly cancel the second copy for you.


Erik Keith wrote:

I'm sorry to hear that your card was compromised. Rest assured that we're in no rush, so make sure everything gets squared away on your side first and then worry about us after things are comfortable. When you receive your new card and when its convenient, you may change your payment method on your Payment Method section of your My Account page.

At this time I would like to direct you to your Order History page. It looks like you had already placed an order for the map in February and I wanted to check if the second copy you just ordered was intended. If its not, let me know and I will gladly cancel the second copy for you.

Hello,

My CC info has been updated so if you could retry the payment and release the order I would appreciate it, and thank you for catching the map issue., I will only need one copy so you can cansel the duplicate.

Thank you

Paizo Employee Director of Sales

I have canceled the superfluous map and your order has been successfully reprocessed. We will get your AP#56 shipped out to you as soon as possible.

Thanks
cos


Cosmo wrote:

I have canceled the superfluous map and your order has been successfully reprocessed. We will get your AP#56 shipped out to you as soon as possible.

Thanks
cos

Thank you for your assistance.

Community / Forums / Archive / Paizo / Customer Service / Please hold upcoming order All Messageboards
Recent threads in Customer Service