Confusion and possible problems with my order.


Customer Service

Liberty's Edge

Today I order two products.

They are:

Book of the River Nations: Complete Player's Reference for Kingdom Building (PFRPG and Nyambe African Adventures.

when I check to see my order history I see two orders. From what I read it will be two seperate orders.

My problem and issue is that in the order number 2026026 I see two different products depending on which screen your looking at. When I first load up my order history it shows Slumerbering Tsar 11 PDf as having been ordered. Which I did not order. When I click on the order number to get an expanded view of the order it lists Book of the River Nations as having been ordered. No problems with Nyambe though.

It also says I can download the Slumbering Tsar. All of it. Something else I did not order. I removed it from cart to order another day. I only ordered about 25$ worth of items. The PDF link to download the River kingdomes book does work.

I know this sounds confusing and strange which is why I wanted to bring it to your attention.

Liberty's Edge

Has anyone had a chance to examine my order? I'm still listed as having order the entire Slumbering Tsar free of charge without actually having ordered it. Along with my two orignally books I wanted to purchase.

Paizo Employee Director of Sales

I took a look at the order, and it appears that there was some bug which granted you access to the Slumbering Tsar PDFs. We are fixing the bug and I have removed the PDFs from your account. I apologize for any inconvenience.

thanks,
cos

Liberty's Edge

Cosmo wrote:

I took a look at the order, and it appears that there was some bug which granted you access to the Slumbering Tsar PDFs. We are fixing the bug and I have removed the PDFs from your account. I apologize for any inconvenience.

thanks,
cos

Thank you and no worries stuff like this happens. I'm just glad it was dealt with in a timely manner. Still such a weird bug imo. One thing to grant access to one or two other products. Yet the entire Slumbering Tsar Saga. Something to talk about around the gaming table

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