Order # 1947999


Customer Service

Scarab Sages

Hi there,

Just wondering where things are at with the order?

Paizo Employee Director of Sales

Your order is still waiting for one last item to come in: the "Multi-color Boundary Token Set". If you would like, I can move this item to your sidecart to go out with the first possible subscription shipment. Otherwise, it will go out as soon as we've gotten this special order item in from Litko.

Thanks,
cos

Scarab Sages

How long do think it will take to get in?

Paizo Employee Director of Sales

Given that this item is a special order item, I do not have an estimate at all. To be honest, I think your best coarse of action is to have it moved to your sidecart. If you would like me to do this, just let me know.

Thanks,
cos

Scarab Sages

Make it so.
Move to side cart.

Scarab Sages

Everything arrive a few days ago.
I was surprised to find that the plastic packet for the kingmaker dice ruptured and appeared to have perished. I would be greatly surprised if the packaging was not damaged before sending.everything else excellent condition.
The dice are usable but I bought the pathfinder dice to collect, not use.

Paizo Employee Software Test Engineer

Masika wrote:

Everything arrive a few days ago.

I was surprised to find that the plastic packet for the kingmaker dice ruptured and appeared to have perished. I would be greatly surprised if the packaging was not damaged before sending.everything else excellent condition.
The dice are usable but I bought the pathfinder dice to collect, not use.

Hey Masika,

I'm sorry to hear that the dice were damaged in transit. We have a fairly strict policy on what ships out from our facility when buying mint copies of a product, so it's fairly likely that the damage was caused during transit. Before we take further action, you will want to send a few pictures of the damage to the packaging and send it to customer.service@paizo.com. From there Cosmo and I should be able to assist you further.

Scarab Sages

Will do soon. There was a fair bit in the box. Nothing else was damaged...

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