The page for the Otherworld Miniatures Werewolf in my order says "Usually ships from warehouse in 2-6 business days" but my order status says the same miniature is a special order.
Which is correct?
The Otherworld Miniatures Werewolf order page is available here:
http://paizo.com/products/btpy8hme?Werewolf
Unrelated comment: Cosmo, that Jabberwocky-modeled customer service reply to my query last week was awesome.
Director of Sales
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The page for the Otherworld Miniatures Werewolf in my order says "Usually ships from warehouse in 2-6 business days" but my order status says the same miniature is a special order.
Which is correct?
Both are, as a matter of fact. The "special order" designation only means that we order that particular product relatively infrequently from a different distributor source than our usual fare, so we cannot provide a good estimate of how long it will take to come in. However when we do order, we will often bring extra stock to have on hand. Once an item is on hand, then the estimate for it to ship from our warehouse is 2 to 6 business days (i.e. the shipping queue).
Thanks,
cos
Unrelated comment: Cosmo, that Jabberwocky-modeled customer service reply to my query last week was awesome.
This is just to say
I have takenthe chance
to answer another
CS reply
like a poem which
you were probably
expecting
to get
Forgive me
it's too obvious
so silly
and so fun
The page for the Otherworld Miniatures Werewolf in my order says "Usually ships from warehouse in 2-6 business days" but my order status says the same miniature is a special order.
Which is correct?
Both are, as a matter of fact. The "special order" designation only means that we order that particular product relatively infrequently from a different distributor source than our usual fare, so we cannot provide a good estimate of how long it will take to come in. However when we do order, we will often bring extra stock to have on hand. Once an item is on hand, then the estimate for it to ship from our warehouse is 2 to 6 business days (i.e. the shipping queue).
Thanks,
cos** spoiler omitted **
Alright, thanks. That makes sense. I know the Otherworld Miniatures company is based in the UK and their "retro" style makes them kind of niche so I'm guessing not as many are kept in inventory at a time. I'm not in a rush or anything, was just curious which was the right answer.
I wasn't expecting a reply in poem again. I'm a reasonable person, I know poetic CS replies aren't practical, and I didn't give an obvious poem reference this time.