Problem with payments

[Robert Campillo]

Hello

In my bank account you have charged twice for the same amount.
I paid 212.75 euros 30/12/2011 and 10/01/2012 I received another payment of 213.10 euors. The first payment if it is correct for this order: 1818234 but the second payment will not understand because I've done, please give me back the money as soon as possible.

I hope news, thank you very much.
Robert

[Sara Marie]

We only have one settlement on your payment method for this. Is one of the charges listed as "pending"?

[Robert Campillo]

I have no outstanding charges. The 30/12/2012 is by the amount of 212.75 euros ($ 273 approx) on 05/01/2012 I receive the mail from Paizo Order # 1818234 in which I notified the shipment of my order. This order is consistent with the money charged on the day 30/12/2012. But the charge of the day 10/01/2012 from 213.10 ($ 273 approx) which is the same day of the billing that would not have to 30/12/2012 is billed to my account.
I have nothing pending shipment by that value. Due to the amount charged is the same it seems that the charge has been performed twice for the same article.

[Sara Marie]

We have only settled once for $273.49.

We authorized in September when you placed the order. Since it was a preorder and did not ship at that time that authorization expired.

We authorized $273.49 on Dec 30, 2011 when we were preparing orders to ship.

We settled $273.49 Jan 05, 2012 when your order was shipped.

It is possible that your bank did not use the authorization from Dec 30, 2011 for the settlement on Jan 05, 2012. It is possible the authorization from Dec 30, 2011 just needs to expire. However, I recommend talking to your bank.

Our records show that we have only settled for $273.49. If you have been charged more than that, you will want to talk to your bank.

Please let us know if there is anything further you need from us. As this deals with payment information, please feel free to email us at [e-mail].

[Robert Campillo]

The money has already been admitted back into my account. Speak with my bank to see if it is your responsibility, because every time it happens here just losing money by the exchange.
Thank you very much for your help and I will contact you if there is a problem.