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It's the most wonderful time of the year: Subscription processing and shipment!
The following is the list of December subscription items:
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Adventure Path:
None
RolePlaying Game:
Bestiary 3
Pathfinder Campaign Setting:
Dragon Empires Gazetteer
Mythical Monsters Revisited
GameMastery Cards Subscription:
Jade Regent Item Cards
GameMastery Maps Subscription:
Map Pack: Palace
If you have any of the above subscriptions (RPG, Campaign Setting, Cards, Maps), we should be setting up your December orders on Thursday, December 8th! When our system has set up your order it will automatically generate an email to you saying "In the next week or so, we're expecting to ship <insert name of product>, the next volume of your subscription." That email will also indicate if we had any problems authorizing your payment method.
You should note, any pending transactions you see on your payment method are not actual charges, just authorizations. Most banks list these authorizations as pending transactions and often subtract the amount from your available balance, however, we do not charge your payment method and grant your free subscriber PDF(s) until your order actually ships.
We estimate that we will begin shipping out December subscription orders bright and early (Pacific time) Monday, December 12th and hopefully wrap up by Friday December 16th.
If you need to change your address, payment method or add/cancel additional items we recommend you do this as soon as possible. If your subscription order has already been generated by our system, you'll want to make sure that address/payment method changes have applied to BOTH the order and the subscription(s). You will also want to add items directly to the pending order (rather than the sidecart).
Please note: items listed as "will ship from warehouse in 2-6 days" will not delay your subscription order; items with longer "will ship..." estimates mean we have to get that item from our distributor and if you add it to your pending order, it will delay the pending order until it arrives at the warehouse.
Now, you may have noticed something missing in the list of subscriptions: the Adventure Path! Unfortunately, Adventure Path #53 will not be shipping until the January subscription shipment.
What this means for subscribers:
For those with ONLY an Adventure Path subscription:
If you have things in your sidecart that were waiting to ship with the next Adventure Path, it won't ship until January unless you visit your My Account page and click on the "ship as soon as possible" button in the sidecart box. Clicking that button will take the things from your sidecart and build and order for them. You will be able to review the order, address, payment method and then need to make sure you place the order. If you have any issues with this process please let us know.
For those with other subscription(s) and an Adventure Path subscription:
We expect to begin processing orders from the other subscriptions into orders starting on December 8th. Your other subscriptions will not be affected by the lack of Adventure Path and will still be shipping.
For those with other subscription(s) and no Adventure Path subscription:
You should see no change.
If you have any specific concerns about your individual subscriptions, please let customer service know by sending us an email at customer.service@paizo.com or by starting a new thread in the customer service thread. If you have general questions or comments regarding the upcoming December shipment or this thread, feel free to reply here.
Thank you Sara!
Oh, what happened to Adventure Path #53? Why did it get pushed back?
I used to have my subscriptions set to "ship with next AP volume", so I wanted to change to "one monthly shipment" so I don't get nothing this month, but I can't find the option anymore.
Oh, what happened to Adventure Path #53? Why did it get pushed back?
I used to have my subscriptions set to "ship with next AP volume", so I wanted to change to "one monthly shipment" so I don't get nothing this month, but I can't find the option anymore.
Likewise.
The Palace Map pack is being shown as bumped to January for my account, but the Bestiary III is still for this month. Is the Palace map delayed, or is there something else going on?
Director of Sales
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I used to have my subscriptions set to "ship with next AP volume", so I wanted to change to "one monthly shipment" so I don't get nothing this month, but I can't find the option anymore.
Back when Pathfinder first started, some of our shipping process were somewhat inefficient and we had products coming in at various times in any given month. So we offered the ability to have your various subscriptions held for the Adventure Path volume (or other lines), so you would have the choice of which product you would get as soon as it is released. However, we've had years to improve this process, and now we release all of the Paizo products for any given month at the same time. Therefore, for a while now the choice between holding for the Pathfinder Adventure Path, holding for one monthly shipment, and shipping everything as soon as it is released has not made any difference. No matter what you chose, every subscriber got their subscriptions as soon as they were released. We left those choices in place in case there was ever a time when something happened adn products would get released as different times. But they didn't.
Now, the "One Monthly Shipment" or "Ship as soon as possible" are the only options. And you only see those options if you include a Pathfinder Battles subscription because the Battles line is not a Paizo product, so we have less control over when it is released. We are now committed to releasing everything in a month at the same time, and if something happens to one product, we will delay everything for it, or bump it to the next month, whichever works best.
Thanks,
cos
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Chief Technical Officer
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Oh, what happened to Adventure Path #53? Why did it get pushed back?
I used to have my subscriptions set to "ship with next AP volume", so I wanted to change to "one monthly shipment" so I don't get nothing this month, but I can't find the option anymore.
We just learned that delivery of the AP has been delayed to post-Christmas (possibly later, if it gets held up in customs), and we didn't want to make people wait until after Christmas—or possibly early January—to get everything else. Volume 53 will therefore ship in January.
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The Palace Map pack is being shown as bumped to January for my account, but the Bestiary III is still for this month. Is the Palace map delayed, or is there something else going on?
Looks like an error on our calendar. I'll double check with our operations manager when he gets in though.
We've got the calendar fixed and it should be reflecting correctly as December now.
Thanks for explaining, Cosmo and Vic! No need to worry, then.
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Looking at my subscriptions page, I see that AP #54 is currently scheduled for February.This is correct. Pathfinder AP #53 is shipping in January, and #54 is currently scheduled for February.
Thanks,
cos
I guess that means one of the Skull and Shackles AP will end up with a double month then? I mean so the next AP can come out at Gencon like they normally do.
No AP this month? Sad. But I guess that will make my satisfaction when it finally arrives that much sweeter.
Yes, that's it. Much, much sweeter.
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At this point we've wrapped up the December subscription shipments. If you added stuff that had to come in from a distributor your order may still be pending.
If you have questions, comments or concerns regarding your December shipment, just let us know.
I guess mine is still pending then, though the stuff I ordered I think I added awhile ago...