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Back on Oct. 24 I ordered the Beginner Box. I had it shipped UPS so I could track it. There was no Fed Ex option. We had some bad weather here over the weekend and I got an email from UPS saying there might be a delay due to the bad weather.
I'm fine with that, I understand things happen. But the last 5 emails I got from them are saying the same thing: Delay due to bad weather. I don't need the same info sent to me a number of times. I called UPS and talked to a supervisor.
She said that they have NO IDEA where the package is or when it will get here. A company that does nothing but ship and track packages has no idea where mine is or when it will get to me. Its 24 hours overdue. Once again I call a customer support line and get the standard BS line of "sorry too bad we can't help you." I am sick and tired of companies not taking resposiblity for there actions.
This is the second time in a row I have had an issue with UPS.
Can we have the option for Fed EX shipping, please?
I understand this is not Paizo's fault but it would be nice to have more options.
You think FedEx is delivering when UPS isn't?
They have the same tracking number you have. When you plug it in on the UPS package tracking website, the last place it was scanned is where it's sitting right now. Unfortunately, when bad weather delays transit, the truckloads that got stuck usually stay stuck a while; when they are able to get things moving again, they deliver the new stuff coming through before they get back around to the stuff that got stuck. We had an ice storm in February, and I had a package sitting less than an hour from here for a week while new packages were shipped and received. (I knew where it was by using the tracking number.) It will show up eventually, though.
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Looking at your tracking information online at UPS.com you can see it was updated on 10/30/11 and 10/31/11 with "Adverse weather conditions," and the city where it is waiting. Additionally, there is a message at the top stating "Weather conditions might delay delivery of this shipment. This is the most current information available. Please track again later for status updates."
Looking at weather reports for the northeast, it looks like it is no longer actively snowing, but that weather related issues are still causing problems (like power outages). Hopefully UPS will be able to get your package moving again quickly, but it can be hard to tell with delays that are caused by weather or nature. As Joana mentioned, when they are able to start moving again, the influx of new packages from the delay can bog down the delivery system.
Problems caused with weather related issues will happen no matter what shipping method is used, be it USPS, UPS or FedEx. However, we do regularly reevaluate our shipping options so that we are sure we are making available the best shipping methods possible for us to offer.
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I saw that info as well. However, the supervisor I talked to at UPS said that info is not reilable. She said that where is says "adverse weather " is where it is headed and may or may not be there yet. They will not have anymore solid info until the truck or rail car with my package checks in someplace and since they don't know where its delayed at, they have no idea when that will be.
They move and track packages for a living. I would think they would be able to have more solid info since its been over a full day since the bad weather.
I am not upset over the delay due to weather. I understand things like this happen. What I am upset about is how I got the basic company blow off answer. "well, we don't know and can't help you, sorry." They are not making any effort at all to help a customer and not telling me when I can expect it.
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Actually, I'm pretty sure that's not true: The location that is given in tracking, adverse weather conditions or not, is where it was physically scanned. But the fact is, the person answering the 1-800 number has access to only the same information you have when you enter your tracking number and has no idea when it will be delivered. That will depend on weather and road conditions on the ground between you and the package, and estimates change daily, if not hourly. Plus, as already said, UPS will deliver non-delayed packages, which they still have a guaranteed delivery time for; adverse weather conditions invalidate all delivery guarantees by contract, so those boxes fall to the bottom of the priority list, most of the time.
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the last place it was scanned is where it's sitting right now.
This is not true. The last place it was scanned is exactly that, the last place someone physically scanned the package. The package is supposed to be scanned before it leaves, but this does not always happen, and sometimes it is scanned but the info is not updated promptly. I've had UPS deliver a package to my door when the computer said it was still a day and several towns away (this is rare, but it has happened to me more than once)...
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This is not true. The last place it was scanned is exactly that, the last place someone physically scanned the package. The package is supposed to be scanned before it leaves, but this does not always happen, and sometimes it is scanned but the info is not updated promptly. I've had UPS deliver a package to my door when the computer said it was still a day and several towns away (this is rare, but it has happened to me more than once)...
That reminds me of something amusing that happened with something that was coming UPS.
The night before UPS said it was to be delivered, it said it arrived at the hub before my local hub that was going to deliver it. When I checked it in the morning the tracking info said it arrived at like 450 AM to my local hub.
Then it said at 451 AM it left the hub before mine.
Chief Technical Officer
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...However, we do regularly reevaluate our shipping options so that we are sure we are making available the best shipping methods possible for us to offer.
The main issue with offering FedEx is price. In general, FedEx costs more than UPS for similar services, and we know that enough of our customers are price-sensitive enough on shipping that it wouldn't get used very much. And if enough customers *did* choose it, that would potentially create another problem: shipping services provide discounts based on volume, and if we were to split our non-USPS volume between UPS and FedEx, our UPS discounts might dry up, thus increasing shipping costs.
Basically, FedEx just isn't economically viable at this time.
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the last place it was scanned is where it's sitting right now.This is not true. The last place it was scanned is exactly that, the last place someone physically scanned the package. The package is supposed to be scanned before it leaves, but this does not always happen, and sometimes it is scanned but the info is not updated promptly. I've had UPS deliver a package to my door when the computer said it was still a day and several towns away (this is rare, but it has happened to me more than once)...
I just realized I got that wrong for "general". However, in this specific instance, its been scanned multiple times at the same location. I believe this indicates it is still at that particular location waiting to move on.
However, no company is perfectly perfect every time and the tracking merely gives us UPS's best possible information.
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Well my shipping info updated. Said it arrived at the hub it said it had adverse weather at for the last 3 days tonight. Should ship to my local hub late tonight and I'll get it tomorrow.
I talked to a friend that lives near that hub. They have been without power since the bad weather sunday. So it was most likely sitting in a truck in the yard there for 3 days.