Shipping Issue Order # 1833250

[Dom C]

so... no delivery after a week or so and when I check, it is showing the same problem I had on the last order (order unavailable)

Me thinks that this is a bit more than a random mis-communication with UPS. :(

Additionally, the last time this happened (order 1806012) my book was shipped via USPS rather than UPS, which I had paid extra to have done in the first place. I'm not broken up about that for the last order, but I would appreciate that not happening for this larger order.

As always, thank you for your help!

[Cosmo]

Dom C wrote:

so... no delivery after a week or so and when I check, it is showing the same problem I had on the last order (order unavailable)

Me thinks that this is a bit more than a random mis-communication with UPS. :(

Additionally, the last time this happened (order 1806012) my book was shipped via USPS rather than UPS, which I had paid extra to have done in the first place. I'm not broken up about that for the last order, but I would appreciate that not happening for this larger order.

As always, thank you for your help!

Ok... I (well, ok... Ross...) found the bug! It appears that somewhere in the interaction between our software and the UPS software, it was choking on the "&" in your shipping address. I have edited your address and written out the word "and", & Ross is now fixing the bug so this should not affect anyone else.

I will get your order reshipped out to you, properly via UPS, as soon as possible.

Thanks,
cos

[Dom C]

I'm glad I could provide some system testing. :)

I'm really looking forward to the Basic Set as the answer to some new-to-RPG people that have been badgering me to run something for them.