Order #1790017


Customer Service

Scarab Sages RPG Superstar 2009 Top 32

Oct 15, 2011
Pathfinder Adventure Path #51: The Hungry Storm (Jade Regent 3 of 6) (PFRPG) Print Edition (subscription copy) Pending
Pathfinder Campaign Setting: Lands of the Linnorm Kings (PFRPG) Print Edition (subscription copy) Pending
Pathfinder Player Companion: Faiths of Corruption (PFRPG) Print Edition (subscription copy) Pending
Pathfinder Roleplaying Game: Beginner Box (OGL) Boxed Set (subscription copy) Shipping

Hi Guys,

Any idea why half of my order (The Beginner Box) shipped 2 days ago and the rest still hasn't shipped yet? I've had orders split to save on postage before and they've always gone out together, I've never had the one (split) order sent days apart before (and it's rare that I've had a subscription order ship this late in the week before)?

Just curious because the stuff that is still pending is the stuff that I actually want. Like a lot of people I wasn't overly interested in the Beginner Box, but unlike most I still kept it and doing so seems to have bitten me in the arse by slowing up the rest of the order... :/

Paizo Employee Director of Sales

flash_cxxi wrote:

Hi Guys,

Any idea why half of my order (The Beginner Box) shipped 2 days ago and the rest still hasn't shipped yet? I've had orders split to save on postage before and they've always gone out together, I've never had the one (split) order sent days apart before (and it's rare that I've had a subscription order ship this late in the week before)?

Just curious because the stuff that is still pending is the stuff that I actually want. Like a lot of people I wasn't overly interested in the Beginner Box, but unlike most I still kept it and doing so seems to have bitten me in the arse by slowing up the rest of the order... :/

It isn't the Beginner's Box on your order which is slowing up the rest of your order, it's the Beginner's Box in general which is just kind of complicating this entire subscription shipment, in general.

As is the standard procedure for all subscription shipments, in order to get the entire shipment out as quickly and efficiently as possible, we try to ship all like packages in big groups. We generally try to get the big, complicated, and difficult packages out of the way first, so we can burn through the quick and easy stuff at the end (before anyone hyperventilates, please note that this is a general and incomplete description. We look at and refine this process with every shipment we do.). The Beginner's Boxes are big, heavy, and relatively fragile items that require some extra care in packaging. So we've been knocking out Beginner's Box shipments like crazy. We're also getting other packages out, but it's not unthinkable that your package with just the Beginner's Box got packed and shipped right away, while the rest of your order is still in the shipping queue.

Rest assured, we're getting stuff packed up and shipped out as quickly as we can. You can expect the rest of your order to ship out soon.

Thanks,
cos

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