RSS Facebook Twitter Email
Community / Forums / Archive / Paizo / Customer Service

PMBs and Shipping

Customer Service

Search Thread

Search this Thread:

I'm moving and I'm using a PMB (personal Mail Box) from UPs until I get settled in.

But when I try to change my shipping address, the ordering form keeps cutting off the PMB and the number...only showing the address of the UPS store. Even if I add it on a second line.

What can we do to fix this?
Paizo Employee Director of Sales
gigglestick wrote:

I'm moving and I'm using a PMB (personal Mail Box) from UPs until I get settled in.

But when I try to change my shipping address, the ordering form keeps cutting off the PMB and the number...only showing the address of the UPS store. Even if I add it on a second line.

What can we do to fix this?

Hmm... sounds like you're running afoul of our address standardization process. Unfortunately, there's not really any way to get around the standardizer on your side of things (with good reason), and there actually is only a little more leeway on my side of things. I can, however, play around with the address format a little more easily than you can and make it work.

Therefore, please create the address as best as you can (so it gets saved onto your account), then email your full address to me at customer.service@paizo.com exactly as you need it to look. Please make sure that you indicate all items on your account that you want the address attached to (pending orders, subscriptions, and the like), and I will bring the standardizer to heel a bit.

Thanks,
c0s

Any info on if the system is ready for my order? The new address I sent to you should be used for all my orders...i.e. its my main shipping address.

Thanks
Paizo Employee Director of Sales
gigglestick wrote:

Any info on if the system is ready for my order? The new address I sent to you should be used for all my orders...i.e. its my main shipping address.

Thanks

I have updated the address to include all of the information. Please take a moment and check it out on your My Addresses page, and let me know if that will work or not.

Thanks,
cos

That should work, though most of the time they list the address first and the PMB second.

But I'll give my PM and UPS guy some credit and hope they can figure it out.

Thanks
Community / Forums / Archive / Paizo / Customer Service / PMBs and Shipping All Messageboards
Recent threads in Customer Service