Director of Sales
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sooo... I got a notice that it was supposed to ship a week ago, but it now says unknown. :( Any tracking number or problem with it?
It appears that there was a network timeout between us and UPS at the same instant that your order was being processed. Our system charged and "shipped" your order, but a UPS label was never printed for your package.
I apologize for the delay and I will get your package shipped out to you as soon as possible.
Thanks,
cos
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sooo... I got a notice that it was supposed to ship a week ago, but it now says unknown. :( Any tracking number or problem with it?It appears that there was a network timeout between us and UPS at the same instant that your order was being processed. Our system charged and "shipped" your order, but a UPS label was never printed for your package.
I apologize for the delay and I will get your package shipped out to you as soon as possible.
Thanks,
cos
Cool deal. Thank you for the explanation. :)