Order #1751173 "Backorder"


Customer Service


I always get confused by this kind of thing. I ordered Quarriors (quite a while ago I think) and I'm pretty sure that it was in stock at the time. Now my subscription order is showing everything as 'pending' apart from Quarriors as a backorder.

Am I correct that the backorder refers to people placing the order now? That it's not going to hold up my subscription shipment? If it is going to cause a delay, would you please shift it to my sidecart once more? If it's just a quirk of the categories and Quarriors is a backorder for additional copies but not for mine, then I'm stressing over nothing so please just ignore this..

Hope that makes sense.


Steve Geddes wrote:

I always get confused by this kind of thing. I ordered Quarriors (quite a while ago I think) and I'm pretty sure that it was in stock at the time. Now my subscription order is showing everything as 'pending' apart from Quarriors as a backorder.

Am I correct that the backorder refers to people placing the order now? That it's not going to hold up my subscription shipment? If it is going to cause a delay, would you please shift it to my sidecart once more? If it's just a quirk of the categories and Quarriors is a backorder for additional copies but not for mine, then I'm stressing over nothing so please just ignore this..

Hope that makes sense.

I took a look at your order and it is on the picklist, including Quarriors so the whole order should ship today or tomorrow and Quarriors will not hold up your subscription order.


Megan A wrote:
Steve Geddes wrote:

I always get confused by this kind of thing. I ordered Quarriors (quite a while ago I think) and I'm pretty sure that it was in stock at the time. Now my subscription order is showing everything as 'pending' apart from Quarriors as a backorder.

Am I correct that the backorder refers to people placing the order now? That it's not going to hold up my subscription shipment? If it is going to cause a delay, would you please shift it to my sidecart once more? If it's just a quirk of the categories and Quarriors is a backorder for additional copies but not for mine, then I'm stressing over nothing so please just ignore this..

Hope that makes sense.

I took a look at your order and it is on the picklist, including Quarriors so the whole order should ship today or tomorrow and Quarriors will not hold up your subscription order.

Thanks, Megan. I appreciate the confirmation. One day I'll understand the various order pages....

Cheers
Steve

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