Director of Sales
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From this order I have already received the Harrow Deck which came by itself and arrived 6 days ago. I'm in Australia and I am concerned that the rest of the order has gone missing.
When would you suggest I start to panic?
Despite being completely counterintuitive, the arrival of the one package really has no bearing upon the arrival of the second. It is not unusual for two packages leaving at the same time to take a different amounts of time to arrive, especially in a case like this where they have vastly different sizes and weights. Your package has been in transit for 11 business days, and it has an estimated arrival time of 12 to 20 business days. The time for panic is not for a good long while yet. :)
Thanks,
cos