RSS Facebook Twitter Email
Community / Forums / Archive / Paizo / Customer Service

order 1714758

Customer Service

Search Thread

Search this Thread:

Sovereign Court

Hi All -
My orders to be picked up at GenCon and charged this week are going to have a hangup. I lost my wallet and credit card. The bank said I will get a new card on Friday. Thus when you charge me this week, it will be denied. I want to make sure my shipments are still there at GenCon for me, but I'm worried this hang up holds them up. What should we do?
Thanks,
Issak
Lantern Lodge
Theocrat wrote:

Hi All -

My orders to be picked up at GenCon and charged this week are going to have a hangup. I lost my wallet and credit card. The bank said I will get a new card on Friday. Thus when you charge me this week, it will be denied. I want to make sure my shipments are still there at GenCon for me, but I'm worried this hang up holds them up. What should we do?
Thanks,
Issak

I was investigating this earlier and never got a response from our tech team. I'll poke them again and try to get a solid answer for you.

Lantern Lodge

The books will be there for you at GenCon. If you are ready to be billed before then, let us know, otherwise when you go to pick up the books, we will resubmit at that time.
Sovereign Court

Thanks. I do appreciate it. I'll post if the card comes sooner.
Sovereign Court

New card just came in. Activating it and changing it in the system. Charge Away!
Theocrat wrote:
New card just came in. Activating it and changing it in the system. Charge Away!

Unfortunately we can not charge you now, but you will easily be able to pay for your books when you pick them up at Gen Con.

Community / Forums / Archive / Paizo / Customer Service / order 1714758 All Messageboards
Recent threads in Customer Service