Subscription and Ultimate Magic


Customer Service


Pathfinder Rulebook Subscriber

Hello,

I have an ongoing subscription to the Pathfinder Roleplaying Game and thought Ultimate Magic was a part of that subscription. However, I've not received a copy of the hardcover or PDF version of the book.

When I look at my subscriptions, I see the most recent product shipped for this subscription was Bestiary 2 and the next scheduled to ship is Ultimate Combat.

Can someone take a look into this and let me know if I am to receive Ultimate Magic?

-Thank you-


tharian wrote:

Hello,

I have an ongoing subscription to the Pathfinder Roleplaying Game and thought Ultimate Magic was a part of that subscription. However, I've not received a copy of the hardcover or PDF version of the book.

When I look at my subscriptions, I see the most recent product shipped for this subscription was Bestiary 2 and the next scheduled to ship is Ultimate Combat.

Can someone take a look into this and let me know if I am to receive Ultimate Magic?

-Thank you-

I apologize somehow you got skipped in our system, our brave IT team is battling the problem as we speak. You will receive Ultimate Magic with your pending subscription.


Pathfinder Rulebook Subscriber
Megan A wrote:
I apologize somehow you got skipped in our system, our brave IT team is battling the problem as we speak. You will receive Ultimate Magic with your pending subscription.

Great! Thanks a lot. I look forward to it.

Will the PDF be made available at the same time?

-Thank you-


Pathfinder Rulebook Subscriber
tharian wrote:

Will the PDF be made available at the same time?

-Thank you-

Never mind. It's already there.

-Thank you-


tharian wrote:
Megan A wrote:
I apologize somehow you got skipped in our system, our brave IT team is battling the problem as we speak. You will receive Ultimate Magic with your pending subscription.

Great! Thanks a lot. I look forward to it.

Will the PDF be made available at the same time?

-Thank you-

Yes, the PDF will be available as soon as your order ships.


Pathfinder Rulebook Subscriber
Megan A wrote:
Yes, the PDF will be available as soon as your order ships.

Megan, thank you for your help with checking my subscriptions.

Can you also check why Issue #45 of the Adventure Path is not available in my downloads as well? I'm not at home (I'm actually in WA state this week for work) to check if I have issue 45 on my shelf, though, so I will try to find that out through some other means.

-Thank you-


tharian wrote:
Megan A wrote:
Yes, the PDF will be available as soon as your order ships.

Megan, thank you for your help with checking my subscriptions.

Can you also check why Issue #45 of the Adventure Path is not available in my downloads as well? I'm not at home (I'm actually in WA state this week for work) to check if I have issue 45 on my shelf, though, so I will try to find that out through some other means.

-Thank you-

Your AP#45 was unfortunately skipped, I have place it in your side cart and it will ship with AP#47 as AP#46 has already been sent to you. If you would like it sooner go to your side cart and click ship as soon as possible.


Pathfinder Rulebook Subscriber
Megan A wrote:
Your AP#45 was unfortunately skipped, I have place it in your side cart and it will ship with AP#47 as AP#46 has already been sent to you. If you would like it sooner go to your side cart and click ship as soon as possible.

Thank you for looking into things. I was just checking out my subscription status today and noticed the following:

Quote:

Est. Date Estimated Subtotal* Estimated Current

Shipping & Handling Estimated Total*
pending
1x Pathfinder Adventure Path #45: Broken Moon (Carrion Crown 3 of 6) (PFRPG) Print Edition, $13.99 (in sidecart)
$13.99 $0.00 $13.99
early July pending
1x Pathfinder Adventure Path #45: Broken Moon (Carrion Crown 3 of 6) (PFRPG) Print Edition, $13.99 (in sidecart)
1x Pathfinder Adventure Path #47: Ashes at Dawn (Carrion Crown 5 of 6) (PFRPG), $13.99
$27.98 $0.00 $27.98

Hmm... Sorry about the formatting. Basically, there's two rows there with one showing #45 by itself and the second showing #45 bundled with #47.

Can you please verify that I won't be getting two copies of #45?

-Thank you-


tharian wrote:
Megan A wrote:
Your AP#45 was unfortunately skipped, I have place it in your side cart and it will ship with AP#47 as AP#46 has already been sent to you. If you would like it sooner go to your side cart and click ship as soon as possible.

Thank you for looking into things. I was just checking out my subscription status today and noticed the following:

Quote:

Est. Date Estimated Subtotal* Estimated Current

Shipping & Handling Estimated Total*
pending
1x Pathfinder Adventure Path #45: Broken Moon (Carrion Crown 3 of 6) (PFRPG) Print Edition, $13.99 (in sidecart)
$13.99 $0.00 $13.99
early July pending
1x Pathfinder Adventure Path #45: Broken Moon (Carrion Crown 3 of 6) (PFRPG) Print Edition, $13.99 (in sidecart)
1x Pathfinder Adventure Path #47: Ashes at Dawn (Carrion Crown 5 of 6) (PFRPG), $13.99
$27.98 $0.00 $27.98

Hmm... Sorry about the formatting. Basically, there's two rows there with one showing #45 by itself and the second showing #45 bundled with #47.

Can you please verify that I won't be getting two copies of #45?

-Thank you-

That is formatting for the subscription display that is very confusing, but rest assured you will only be getting one copy of AP# 45.

The first line is just to show you that it is pending and in your sidecart. The second line just shows when that item will ship and with what.

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