Director of Sales
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I am a subscriber but I havent received any modules in what seems to be several monthes. I haven't received any modules since #42 Sanctum of the Serpent God.Interesting...
Researching. More to come later.
Looking forward to the conclusion of your investigation.
I apologize for not having gotten back to you on this previously, but it turns out that this had further implications that needed to be explored in depth.
However... I have you sorted out now. It appears that there was a defunct item in your sidecart that was causing your subscriptions to be ignored whenever we went to ship a new subscription item.
I have fixed the bug, but now you have a choice. Since the last time we shipped you an AP book, 3 more have been released. I have put these into your sidecart. Now, if we do nothing more, then the next time a new AP book comes out (#46 in two weeks), we will ship you all four books at once. This will be approximately $60 or so. If you don't want to have them all come at once, and since this resulted from a bug within our system, I will be more than happy to work with you to make it less of an all-at-once burden if you prefer. Another option is that you can, whenever you want, go to your My Account page and hit the "Ship As Soon As Possible" button in the Sidecart area and have the three waiting books ship out right away.
I apologize for the mix up, and please let me know how you would like to proceed.
Thanks,
cos
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I am a subscriber but I havent received any modules in what seems to be several monthes. I haven't received any modules since #42 Sanctum of the Serpent God.Interesting...
Researching. More to come later.
Looking forward to the conclusion of your investigation.
I apologize for not having gotten back to you on this previously, but it turns out that this had further implications that needed to be explored in depth.
However... I have you sorted out now. It appears that there was a defunct item in your sidecart that was causing your subscriptions to be ignored whenever we went to ship a new subscription item.
I have fixed the bug, but now you have a choice. Since the last time we shipped you an AP book, 3 more have been released. I have put these into your sidecart. Now, if we do nothing more, then the next time a new AP book comes out (#46 in two weeks), we will ship you all four books at once. This will be approximately $60 or so. If you don't want to have them all come at once, and since this resulted from a bug within our system, I will be more than happy to work with you to make it less of an all-at-once burden if you prefer. Another option is that you can, whenever you want, go to your My Account page and hit the "Ship As Soon As Possible" button in the Sidecart area and have the three waiting books ship out right away.
I apologize for the mix up, and please let me know how you would like to proceed.
Thanks,
cos
All four at once is fine.