Problem with order #1677515

[Ron D]

Hi,

This order arrived today and one of the items was wrong. Instead of receiving one House Liao Light-Medium Lance Set and one House Liao Heavy-Assault Lance Set, I got two of the Light-Medium Set. One of them is mis-labeled as a Heavy-Assault Set but it is not.

How do I fix this?

Thanks,

Ron

[Sara Marie]

Ron D wrote:

Hi,

This order arrived today and one of the items was wrong. Instead of receiving one House Liao Light-Medium Lance Set and one House Liao Heavy-Assault Lance Set, I got two of the Light-Medium Set. One of them is mis-labeled as a Heavy-Assault Set but it is not.

How do I fix this?

Thanks,

Ron

I've set up a replacement for the Heavy Assault Set to be shipped as soon as we get it in from our distributor. In the meantime, please ship the mis-labled product back to us via standard post, we will refund you for the return shipping costs. If you are unable to ship it back via standard mail, please let us know and we can work out an alternative.

Paizo Publishing
Customer Service
7120 185th Ave NE Ste 120
Redmond, WA 98052-0577

thanks
sara marie

[Ron D]

Hi,

I shipped this back via USPS Parcel Post on May 10. I hadn't heard anything from you yet, so I wanted to confirm if you received my return, if you credited the shipping, or if you have shipped the replacement.

Thanks!

[Cosmo]

We have your return and it is in queued to be processed. You wil be receiving your notice very soon.

Thanks,
cos

[Sara Marie]

Hi Ron, I just processed your package and will send you an email with the details. I've refunded you for the return shipping of the package and the correct item should be shipping soon.

thanks
sara marie