Order # 1655056 (Error in PDF)


Customer Service


Hey guys,

I just bought the new Inner Sea Guide, and on page 240 (p 241 of the PDF) the map of the Planes only has the text and arrows, not any image.

Is there supposed to be an image that the text overlays? If so, is there a way to get a copy of the PDF without the errors?

Thanks,

Wayne

Contributor

I am using Adobe Reader on a Mac and I am not seeing any problems with the image. What PDF reader are you using and on what operating system?


Liz Courts wrote:
I am using Adobe Reader on a Mac and I am not seeing any problems with the image. What PDF reader are you using and on what operating system?

Mac OS X 10.5.8, and I'm just viewing it in Preview (version 4.2).

-Wayne


It *does* show up in Adobe Acrobat, though. I don't have Reader...

Any chance of the PDF being fixed to show up in Preview?

-Wayne

Dark Archive

Seems that Preview should be fixed to correctly show the PDF...

Contributor

Hmm, it appears that between your version of Mac and mine (10.6.6), Preview was updated to 5.0.3 which corrected the error. I suspect that this is a similar problem to this FAQ entry, where the rendering libraries used by Preview cause the PDF to be displayed improperly. If the PDF is working in another PDF reader, the error isn't with the PDF, and we don't have the ability to fix the software - please try using another PDF reader than preview.


Liz Courts wrote:
Hmm, it appears that between your version of Mac and mine (10.6.6), Preview was updated to 5.0.3 which corrected the error. I suspect that this is a similar problem to this FAQ entry, where the rendering libraries used by Preview cause the PDF to be displayed improperly. If the PDF is working in another PDF reader, the error isn't with the PDF, and we don't have the ability to fix the software - please try using another PDF reader than preview.

Thanks. Considering I've never had this issue before (or with the rest of this PDF), and I can just reference the image in Acrobat, I'll just chock it up to circumstance.

Thanks for your time,

-Wayne

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