Suspensions and pending order 1537327


Customer Service

Scarab Sages

Hi guys.

I just want to check out what is happening to order #1537327.

Also, can I have my companion, chronicle and module subscriptions suspended until further notice please.

Contributor

Masika, I have suspended your Companion and Module subscriptions (though I accidentally canceled them first - please ignore that email) and sent you a confirmation email. For the "chronicle" subscription, do you mean the Campaign Setting subscription?

Order #1537327 was delayed because "Cipactli's Maw" was a preorder and the Dungeon Clings were a special order that we have not been able to get in. Your order had been flagged to ship all of the items together (despite any preorder or backordered status). I've moved both of these items to your sidecart so they will ship with a future subscription shipment. I'm also going to try and find out why the Dungeon Clings have not arrived from our distributor.

Please let me know if there's anything else that we can do for you.

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