Your system will not recognise my phone number

[Alan Sinclair]

I am trying to subscribe to the Carrion Crown adventure path. As a non US subscriber your system is insisting I supply a telephone number, however, it keeps spitting out the number I give it.

What am I doing wrong?

[Gary Teter]

I can't tell from the logs what precisely might be causing your problem, but try creating a new address instead of adding the phone number to your existing address.

[Alan Sinclair]

Thanks Gary, doing as you suggested seems to have worked.

I now have an order, # 1590583, however it states you will not ship this until I have contacted you (for what I am not sure).

Can I take this thread as me contacting you?

Cheers

Alan

[Alan Sinclair]

OK

I am a little confused by the details of my subscriptions in my account.

It suggests that you are abount to ship the second installment of Carrion Crown, but not the first.

I may have grapsed the wrong end of the stick here.

Cheers

Alan

[Liz Courts]

Alan, that order did not want to ship because it did not have a phone number (which I've fixed). That order was not going to ship until we received Ultimate Magic in stock - I've moved that preorder to your sidecart, where it will ship with a future subscription shipment.

At this point, order #1590583 is ready to go - I sent you an updated confirmation email for it. Please let me know if there's anything else I can do for you.

[Alan Sinclair]

Thanks for sorting that out for me.

Cheers

Alan