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Dear customer service personal:
I have been charged 2 days ago for my goods (pathfinder module subscription, pathfinder adventure path subscription), but my order keeps the "pending" status.
I wonder how many time will pass until my order would have been shipped.
Thanks for your answer.
You actually havn't been charged yet, what you are seeing is a authorization for the amount that they are going to charge. They won't o an actual charge until it ships (See This FAQ entry). I know that shipping has started, and it normally takes up to a week for all of the subscription shipments and pre-orders to go out, so it will most likely be by the end of the week.
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I don't know what you mean by "a authorization", but I have the money substracted from my bank account in this very moment, so...from the FAQ entry i posted
We don't charge your card until your order ships. However, when you place an order, we immediately authorize your card to ensure that it can be charged when we ship your order. An authorization is a non-monetary transaction that merely checks with your bank to ensure that the card is valid and has sufficient funds. Again, no money is charged to the card until we ship your order.
However, at the discretion of your bank, an authorization can (and almost always will) put a hold on that amount of your credit. The duration of this hold is entirely up to your bank. If you are checking your balance via online banking, this authorization may show up as a "pending transaction" (or it may not show up at all). We do not have any control over the duration of these holds.
An authorization will only remain open for a set period of time that depends on your bank's policies. For debit cards, an authorization will usually expire in 1–5 days, while a credit card's hold can remain open for up to 30 days (again, the duration of these holds depends upon the card issuer's policy).
If an authorization expires before we ship your order, we must re-authorize the card before we can settle the charge. Since the average order on paizo.com takes anywhere from 3 to 11 business days to fulfill, some orders will necessarily be authorized twice. This is especially true for preorders and backorders.
