Subscriber discount (again)


Customer Service


Well, as off few minutes ago, I officially became a Pathfinder AP subrsciber, as my credit card was charged and I got my Carrion Crown PDF. Since I now have that nifty 15% off all paizo products, I thought I'd order a few more things, but when I got to the pentultimate step of the order placement process I saw that there's no discount included.

The products in question are:

Pathfinder Dice Set: Legacy of Fire
Pathfinder Chronicles: Dark Markets—A Guide to Katapesh (OGL) Print Edition

What's up with that?

Paizo Employee Director of Sales

Erevis Cale wrote:

Well, as off few minutes ago, I officially became a Pathfinder AP subrsciber, as my credit card was charged and I got my Carrion Crown PDF. Since I now have that nifty 15% off all paizo products, I thought I'd order a few more things, but when I got to the pentultimate step of the order placement process I saw that there's no discount included.

The products in question are:

Pathfinder Dice Set: Legacy of Fire
Pathfinder Chronicles: Dark Markets—A Guide to Katapesh (OGL) Print Edition

What's up with that?

The discount hadn't shown up yet because the system hadn't yet gotten to the point where it is calculated. I have gone in and recalculated the discount.

If you complete an order that doesn't have a discount, jsut let me know and we can always fix it.

Thanks,
cos


I'm not sure I understood your post. I checked again and the order confirmation screen still shows the full amount (31.99$).


Any updates? Everything is still the same...

Lantern Lodge

Erevis Cale wrote:
Any updates? Everything is still the same...

When we prepare subscriptions we do so in large batches which is why we say we "will ship by..." (in this case March 11th). Our Pathfinder Advantage discount looks for the most recent volume of the Adventure Path in a subscriber's account, because we haven't hit the "will ship by" date yet, the system is still thinking that #42 is the most recent. Since you are a new subscriber, you don't have #42 so they system thinks you shouldn't get the discount until Friday, March 11th, when it will start using #43 as the most recent volume.

The easiest method to get your discount on this order will be to wait until Friday to place the order. However, if you want to place it now, I can go in an manually adjust for the discount after it is submitted, just let me know once the order is submitted and I will go in an fix it.

Sorry for the confusion.

thanks
Sara Marie


I'll wait until friday, it's no biggie. :)

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