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I just received this order today and for the most part everything was fine, but instead of sending me Bestiary 2 which is what I ordered, I was sent the Game Mastery Guide which I already own. I have tried to call all day at the customer service number but each time I select 0 for customer service i get disconnected. I even tried dialing some random names in the hope of getting hold of any living being all to no avail so i am contacting you here to get this issue resolved. Please make the correction and send out my Bestiary 2, please let me know what to do with the Game mastery guide you sent as I don't need two of them. I would be willing to return it but have no desire to pay shipping costs for something that was not my fault.
This is the first time I have had any problem with anything I have ordered from your company and have always found i the past that your service was always punctual and accurate.
Thank you.
I'm sorry about the mixup. I've created a replacement Bestiary 2 to ship out with your next subscription shipment. Please keep the extra copy of the GameMastery Guide with our apologies (you can donate it to a library or give it to a friend) - there is no need to return it.
Our phone hours are between 10am and 5pm, so I'm not 100% sure why you did not get sent over to voice mail - I will bring this up just in case something wonky it going on!
Again, I'm sorry for the error!