Order #1599818


Customer Service


I placed this order yesterday using my Visa debit card. The order was split into 2 - order numbers 1600397 and 1600150. Yet my account shows a total of 6 authorisations (for decreasing amounts) from paizo.com. What's going on?

Contributor

Jezza,

When you place an order with us, we authorize your card for the full amount of the order. If you had any PDFs in your order (which you did), your card is settled for how much your PDFs are (which may be different than what we originally authorized for). When the rest of your order shows up, we settle your card when we ship your order. I'm not 100% sure why your order got broken up so many times, but I will be looking into it!

Contributor

Investigation complete!

Your order got split up into two orders because one item, "Coliseum Morpheoun" print edition was on backorder and got sent to its own order #1600150. We authorize your card for the whole order when you place it. Since you placed an order with PDFs, we charge you for the PDFs at the same time you place the order.

In your case, we got stock of "Coliseum Morpheoun" on the same day you placed the order - unusual, but it happens. This item was combined with the other order for "Halflings of Golarion" as we try to combine shipping orders when we can, and we settle your card for shipping costs and print copies at the time.

Basically, you got nickled and dimed with a bunch of little charges instead of one big charge because of the PDFs and our policy of not charging you until we ship products.

Sorry about the confusion - please let us know if you have any issues!

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