Order # 1562093 partially incomplete


Customer Service

Dark Archive

I made a largeish purchase for the Black Friday sale (order placed on Nov 27), and the first two of three boxes arrived fairly soon thereafter. The third box has not yet arrived and I was wondering if there was some way of tracking that.

Not yet arrived;
GRR1307 (Cavalier's Handbook)
IMPCMP4500S (Blackmoor d20 Softcover)
IMPCMP4506 (Blackmoor: Player's Guide to Blackmoor)
PCI1111 (Arcanis: Magic of Arcanis)
PZO1102 (Dragon: Monster Ecologies)
PZO1106 (PC: Guide to Korvosa)
PZO3006 (PC: Curse of the Crimson Throne Map Folio)
PZO3008 (Item Cards: Legacy of Fire Deck)
PZO5008 (Item Cards: Curse of the Crimson Throne Deck)
PZO9023 (AP #23: The Impossible Eye)
PZO9024 (AP #24: The Final Wish)
PZO9205 (PC: Guide to Absalom)
PZO9208 (PC: Dark Markets - A Guide to Katapesh)
PZO9212 (PC: Legacy of Fire Map Folio)

This stuff isn't intended as part of any sort of Christmas gift or anything (well, to myself, maybe), so there's no huge hurry or anything, but I was curious as to whether it had been shipped or was being held up because something was out of stock or something.

Thanks!

Dark Archive

Pathfinder Roleplaying Game Superscriber

Wow if that is one of three boxes Set you really orderly a hell of a lot. :)

Dark Archive

Wow, it's less than a minute, and I see someone replying. Ha, I pre-empt your reply!

Edit: Doh, too slow!

Yeah, I ordered three of the bundles (Absalom, Legacy of Fire and Curse of the Crimson Throne, *and* a bunch of other random stuff that was on sale, like the Blackmoor stuff). Fun time of year.

Contributor

Well, your order was not held up here and all the packages shipped at the same time (no tracking number, alas), though we are outside the expected shipping time. I am hoping that it's just delayed somewhere because of the holidays - if you haven't received it by the beginning of the year, please let us know.

Lantern Lodge

Set wrote:

I made a largeish purchase for the Black Friday sale (order placed on Nov 27), and the first two of three boxes arrived fairly soon thereafter. The third box has not yet arrived and I was wondering if there was some way of tracking that.

Not yet arrived;
....

This stuff isn't intended as part of any sort of Christmas gift or anything (well, to myself, maybe), so there's no huge hurry or anything, but I was curious as to whether it had been shipped or was being held up because something was out of stock or something.

Thanks!

We have not received anything back yet :(

However, at this time of the year, the postal services can sometimes get delayed. We suggest giving it a bit more time to show up, and of course, if we get it sent back we will let you know as soon as possible.

thanks
sara marie

Dark Archive

Thanks for the quick reply. Given that I'm working at the local post office distribution center, I may have lost it in the mail myself. :)

I'll keep an eye out for it.

Dark Archive

Just bumping this thread, on the off chance that doing so will magically make it appear in the mail tomorrow. :)

Contributor

Set wrote:

Just bumping this thread, on the off chance that doing so will magically make it appear in the mail tomorrow. :)

Crossing my fingers for you!

Dark Archive

Has the missing package bounced back to sender yet? Still no news here.

It's a large enough box that it's highly unlikely to have just fallen behind some equipment at a processing facility (I've worked in such places. Lots of letters behind the machines every night. Not so many boxes. :)), which makes theft (by a postal worker or someone else in the 'chain of custody') seem more likely*. The only ebay seller I'm seeing with more than a few of these very specific items up is trollandtoadgames, which could be expected to have them coincidentally, being a 'store' / online clearinghouse for gaming stuff.

I can't think of any way other than ebay (and similar venues) to track where the books might have gone, since there's no real value in stealing random boxes of crap from the mail if you don't resell them (and ebay, for all it leaves an electronic footprint, is probably smarter than selling them at a used book store in your hometown, since that's pretty much insanely dumb). Most likely, if they were snagged, whoever did so would have sold them for low prices within the first week, if at all possible, before they were even 'officially missing.' Long before I would have thought to check ebay...

I'm sure whatever means you use to track this stuff are a bit more sophisticated than my 'go to ebay and see who'se suddenly selling Arcanis, Blackmoor and / or Item Decks for suspiciously low prices' 'though. :)

*

Spoiler:
Well, that or the old classic 'customer lies and says he didn't get it to get free stuff' thing. But I'll discount that. :)

Contributor

Set, I've created a replacement order #1613849 for you with the missing items on it and sent you a confirmation email concerning it. Please let me know if there's anything else I can do for you.

Dark Archive

Thanks for that. Sorry you guys had to eat the expense of another shipment. I can only hope that it eventually bounces back...

Contributor

Set wrote:
Thanks for that. Sorry you guys had to eat the expense of another shipment. I can only hope that it eventually bounces back...

All part of dealing with the postal services, alas. I hope the replacement gets out to you in one piece and in good condition!

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