Hi there. I got an email today saying there was a problem with my order. That the card was declined. The funds hold has not been released from Thursday when you sent out the first email is why. When you release the initial funds hold there wont be a problem.
On a related note, is there a way to have the initial "itll ship next week so be ready for the charge" email not put a funds hold? The way my bank handles this makes it a very frustrating thing. My bank puts the funds hold but wont release it until a week after the actual charge comes through. This means I get a $60+ funds hold, then a week later get a $60+ charge, then a week later finally get that initial funds hold released. So I always have to be sure I have twice the amount Im going to be charged and can manage without that extra for two weeks. This month I cant float $126 for a $63 charge, which is why the payment got declined (it should probably be more funny to me that the bank has put aside $63 for Paizo but declines the charge, its being held hostage from both me and Paizo).
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Hi there. I got an email today saying there was a problem with my order. That the card was declined. The funds hold has not been released from Thursday when you sent out the first email is why. When you release the initial funds hold there wont be a problem.
On a related note, is there a way to have the initial "itll ship next week so be ready for the charge" email not put a funds hold? The way my bank handles this makes it a very frustrating thing. My bank puts the funds hold but wont release it until a week after the actual charge comes through. This means I get a $60+ funds hold, then a week later get a $60+ charge, then a week later finally get that initial funds hold released. So I always have to be sure I have twice the amount Im going to be charged and can manage without that extra for two weeks. This month I cant float $126 for a $63 charge, which is why the payment got declined (it should probably be more funny to me that the bank has put aside $63 for Paizo but declines the charge, its being held hostage from both me and Paizo).
On our end, the authorization has been settled against, and since our system shows that the authorization has been settled against, I do not have any open authorizations that I can reverse or cause to expire.
Unfortunately, we haven't found a way other than our current authorization process. However, I will bring it up at our customer service meeting tomorrow to see if we can look into the process again.
Other than that, I can only suggest talking to your bank to see if they have an option for not holding authorizations after they have been settled.
thanks
sara marie