Greetings awesome Customer Service team,
I have a (small) dilemma. While Christmas shopping for my players, I forgot to get something for one of them, but have just placed an order (the aforementioned #1565677) but was hoping to combine it with the earlier order (#1565438) to "keep" the first $10 shipping advantage.
As the first order is still pending, I'm thinking this will be possible (at least I hope so) but if not, it's not a deal breaker.
Thanks in advance for any assistance you can provide.
Dean; The_Minstrel_Wyrm
Dean, I was able to combine your new order with your earlier order and have resent a copy of your confirmation email. Please let us know if there's anything else we can do for you!
Dean, I was able to combine your new order with your earlier order and have resent a copy of your confirmation email. Please let us know if there's anything else we can do for you!
Liz,
Thank you for the quick reply, and I'm glad the combo was easy to do, however in the confirmation email there seems to be a slight glitch.
The paizo gift certificates I purchased were only $20 each... not $50 each. (The tip off for me, besides seeing the incorrect amounts, was the order total nearly jumping +$100 dollars... yikes). ;)
I hope I'm not being a "pain" ... but I hope the order total gets corrected... and I've already downloaded and printed the PDFs of the gift certificates for my two gamers that have pazio subscriptions...
Thank you (once again) for all your efforts (and for (hopefully) correcting the combined order total).
Regards,
Dean
That...was weird. Adjusted it and sending you an updated copy of your confirmation email.
That...was weird. Adjusted it and sending you an updated copy of your confirmation email.
Whew... thanks Liz.
Hi Liz (and Cosmo and Sara Marie),
I didn't realize how close I was to my spending limit on the card I'm now using, so I guess cancel my most recent order (although I have already printed out the gift certificates, I guess the $40 charge for those was approved and went through, it was just the others (the Companion books and the APG that I was ordering for my gamers/players/friends that put me over).
I'll have a fairly sizable order later this month (in my subscriptions) so maybe this was for the best. (Although I do hope to replace this order in a month or so, once I get my next billing statement and pay down my balance on the card).
Sorry for all the fuss and bother. :(
Dean
If you like, we could instead suspend the order until a time when you have the balance paid down. That way, you can keep all the goodies on your order at the prices you have.
Let me know what you'd like to do!
If you like, we could instead suspend the order until a time when you have the balance paid down. That way, you can keep all the goodies on your order at the prices you have.
Let me know what you'd like to do!
Oh Wow Liz... suspending the order would be great. (I wasn't sure that was an option since its a non-subscription order).
So, yes please, a suspend on the order would be what I'd like to do.
Thanks,
Dean
PS: And the tradition of AWESOME Customer Service is still going strong with Paizo Publishing! Yay!
Order already suspended. Just let us know when you'd like it sent out. :D
Order already suspended. Just let us know when you'd like it sent out. :D
Hi Liz,
I was wondering... could I change the payment method? Could I use the previous payment method (just for this order) and then for all future orders its the "regular" payment method.
If so, that's what I'd like to do.
If it's as simple as me clicking and selecting "change payment method" I guess I'll see that when you reply. :)
Thank you.
Dean
Dean, I've changed the payment method for this order to the card ending with 4502 and an expiration date of 2/12. Lemme know if there's a different one you'd like to use.
Dean, I've changed the payment method for this order to the card ending with 4502 and an expiration date of 2/12. Lemme know if there's a different one you'd like to use.
Hello Liz,
Yeppers... that is indeed the one I was referring to. (It's funny, I was intending to give the "last four" numbers, to make it easier, but for some reason I didn't do that). Sorry. You are indeed earning your cookies O' Demon Queen Sweets & Treats. :)
Thank you very much.
Dean (TMW)
I see Liz is earning her cookies with this order. :) Just teasing The_Minstrel_Wyrm.
All teasing heartily encouraged DM... I certainly earned that. :)
Mmm...cookies!
Liz,
Thanks for all you time and patience with me. (I have never been this "bad" with an order). "Bad" having the same meaning as "asks so many questions". But the card ending 4502 should be fine, and you may send the order out at your earliest convenience.
Thanks,
Dean
Questions are what I am here to answer. ^_^
Your order reprocessed successfully, and you should have a confirmation email in your inbox. :)