Starting to get pretty concerned about this order; it's been well over a month in transit now and still nothing received.
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Starting to get pretty concerned about this order; it's been well over a month in transit now and still nothing received.
This order was shipped on 9/15/10 with an estimate of 9-36 business days in transit. The range would be from about September 28th to November 5th. While the various postal services are usually a bit faster, we are still well within the estimated timeframe for delivery.
If your package has still not shown up within the estimated window, we usually suggest giving it a bit more time to work its way through any delays. We have found that packages are rarely lost, and will usually show up at their destination or be returned back to us.
In the meantime, you may want to check with your local customs or post office to see if they are holding the package.
thanks
sara marie
Still nothing received - and no sign of anything being held at the Post Office.
I think we can definitely list this as offically lost in the post now -as my last subscription package, sent weekes later, just turned up.
Regarding replacements - will they be labelled as 'Books' or 'Games' or something else on the shipping label? If it is books then I'm fine for them to go in the next subscription shipment, but if it is anything else that goes on the label please send them seperately as per my initial order.
To explain, for the UK books are VAT exempt at customs when imported - but anything else over about $25 in value is taxed for VAT and also incurs a handling charge of about $15, as well as the tax (hence why I try and keep non book orders down in value).
These taxes aren't just levied on the value of the taxable items in a package however they are charged on the entire value of the package (books included) so I'm going to get stung very badly if my next subscription package includes anything other than books.
Thanks.
We do try to label the packages as best we can - most of our products are marked as books, for example. The replacement items will likely (though I'm not 100% sure on this) will be marked as "magazine" and "gaming accessories".
Let me know if there's anything else we can do to help out!
Let me know if there's anything else we can do to help out!
Could you please ship the replacement items in a seperate shipment. On their own they will not incur any tax charges (as they are below the trigger value for customs) - which is why they were a seperate order with postage paid for seperate shipment in the first place rather than in with a subscription package.
crazy_cat, please check your email!
Checked. Reply sent. There is no way I'm paying another delivery charge to get my items in a seperate shipment- I've already paid a charge for this service when I placed the order.
Apologies - was feeling a bit crabby last night. This is all sorted out now. Thank you.