Problem with Order #1445123


Customer Service

Scarab Sages

Dear folks of Paizo.

The package containing the 3 items you shiped to me in advance, hasn't arrived yet. (But the AP 34, in other shipment, was received about two weeks ago). It is possible to have been returned to you? It's seems to me very strange because in these years i haven't experienced such delay before (About 6 weeks) the average was about 2 or 3 weeks.

The missing items are:
> The following products are included in this shipment:
> 1 x Pathfinder Roleplaying Game: GameMastery Guide (OGL) Hardcover
> 1 x Pathfinder Chronicles: Heart of the Jungle (PFRPG) Print Edition
> 1 x Pathfinder Companion: Sargava, the Lost Colony (PFRPG) Print >Edition

I have just received the order #1461962, shipped 3 weeks ago.

I have checked about every week in my post office and they confirmed they doesn't have it.

With some concern. Respectfully yours.
Román Moreno Urdiales

Lantern Lodge

Turbiales wrote:

Dear folks of Paizo.

The package containing the 3 items you shiped to me in advance, hasn't arrived yet. (But the AP 34, in other shipment, was received about two weeks ago). It is possible to have been returned to you? It's seems to me very strange because in these years i haven't experienced such delay before (About 6 weeks) the average was about 2 or 3 weeks.

The missing items are:
> The following products are included in this shipment:
> 1 x Pathfinder Roleplaying Game: GameMastery Guide (OGL) Hardcover
> 1 x Pathfinder Chronicles: Heart of the Jungle (PFRPG) Print Edition
> 1 x Pathfinder Companion: Sargava, the Lost Colony (PFRPG) Print >Edition

I have just received the order #1461962, shipped 3 weeks ago.

I have checked about every week in my post office and they confirmed they doesn't have it.

With some concern. Respectfully yours.
Román Moreno Urdiales

The postal service can and does experience very varied timeframes for packages. Sometimes packages fly through they system while other packages shipped at the same time or even shipped before can get held up by delays. Your package is still within the estimated time for delivery.

Packages are very rarely lost and usually show up either at their destination or returned back to us. I would recommend checking with your local customs office to make sure they aren't holding onto the package.

thanks
sara marie

Scarab Sages

I checked with my postal office, twice, one when i send you the original post. And another one today (I have just received the Advanced Player's Guide). But this shipment is still missing.

Best Regards
Roman Moreno

Turbiales wrote:


The missing items are:
> The following products are included in this shipment:
> 1 x Pathfinder Roleplaying Game: GameMastery Guide (OGL) Hardcover
> 1 x Pathfinder Chronicles: Heart of the Jungle (PFRPG) Print Edition
> 1 x Pathfinder Companion: Sargava, the Lost Colony (PFRPG) Print >Edition

Lantern Lodge

Turbiales wrote:

I checked with my postal office, twice, one when i send you the original post. And another one today (I have just received the Advanced Player's Guide). But this shipment is still missing.

Best Regards
Roman Moreno

Turbiales wrote:


The missing items are:
> The following products are included in this shipment:
> 1 x Pathfinder Roleplaying Game: GameMastery Guide (OGL) Hardcover
> 1 x Pathfinder Chronicles: Heart of the Jungle (PFRPG) Print Edition
> 1 x Pathfinder Companion: Sargava, the Lost Colony (PFRPG) Print >Edition

I've set up replacements to go out with your next subscription shipment. If it shows up in the mean time, please let us know.

thanks
Sara Marie

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