I've bought them, but I can't read them...

[GeraintElberion]

The files in My Downloads are refusing to personalise.

There are only so many times I can check back in a minute.

Is there some kind of problem?

[Gary Teter]

The personalizer is kind of getting jammed right now with lots of people trying get their June products. Try refreshing the page in 20 seconds rather than a minute or so.

[Dance of Ruin]

Same problem here: I've tried, unsuccessfully so far, to access my PDFs for almost a week now. It might not even be related to traffic. Once I click on 'personalize...', the site asks me to check back in a few moments as usual ... but then, nothing happens, even if I wait for five minutes. When I refresh manually, I'm redirected to the My Downloads start page, where I can click on 'personalize' again. And so on.

Could you look into this, Gary? Thank you very much.

[Ross Byers]

Dance of Ruin wrote:

Same problem here: I've tried, unsuccessfully so far, to access my PDFs for almost a week now. It might not even be related to traffic. Once I click on 'personalize...', the site asks me to check back in a few moments as usual ... but then, nothing happens, even if I wait for five minutes. When I refresh manually, I'm redirected to the My Downloads start page, where I can click on 'personalize' again. And so on.

Could you look into this, Gary? Thank you very much.

Try refreshing a little sooner: We've been saying the optimal time is after about 20 to 40 seconds.

[Dance of Ruin]

Yeah, I tried that for about 100 times. The 101st time, it worked. *shrugs* :)