I ordered a subscribtion to the Kingmaker AP on Monday, but for some reason it didn't ship me the book, it just signed me up for a subscription. Is that how it's supposed to work? I remember when I signed up it said it was going to be a certain amount (about $19) per book, and then when I get the email it said it was $0.00 for the subscription.
Early yesterday I noticed that the book was not shipped yet, so I requested that it be sent and it charged me the same $19 that I thought I was paying before. Did I get double charged?
Also, I really wanted to access the PDF but it says that my transaction is still pending, so I've got no access. Does it usually take days to confirm orders?
Director of Sales
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I ordered a subscribtion to the Kingmaker AP on Monday, but for some reason it didn't ship me the book, it just signed me up for a subscription. Is that how it's supposed to work? I remember when I signed up it said it was going to be a certain amount (about $19) per book, and then when I get the email it said it was $0.00 for the subscription.
Early yesterday I noticed that the book was not shipped yet, so I requested that it be sent and it charged me the same $19 that I thought I was paying before. Did I get double charged?
Also, I really wanted to access the PDF but it says that my transaction is still pending, so I've got no access. Does it usually take days to confirm orders?
You were not double charged. The books are going to be 30% off the cover price , plus shipping and handling .
The $0.00 you are seeing for the subscription shows that there is no charge to sign up for the subscription, but the books will be approximately $19.26. We are currently in the process of cleaning up the messaging for starting subscriptions to make it more clear.
As for the PDF access, it will always be granted at the same time as the book is shipped out to you. The shipment, charge, and PDF access all happen at once. If you check your order confirmation email, it will say that your Pathfinder #31 should ship out in 2 to 4 business days. This is the time it takes any order to get through the shipping queue, packed up, and sent out the door.
Thanks,
cos
You were not double charged. The books are going to be 30% off the cover price , plus shipping and handling .The $0.00 you are seeing for the subscription shows that there is no charge to sign up for the subscription, but the books will be approximately $19.26. We are currently in the process of cleaning up the messaging for starting subscriptions to make it more clear.
As for the PDF access, it will always be granted at the same time as the book is shipped out to you. The shipment, charge, and PDF access all happen at once. If you check your order confirmation email, it will say that your Pathfinder #31 should ship out in 2 to 4 business days. This is the time it takes any order to get through the shipping queue, packed up, and sent out the door.
Thanks,
cos
Thanks for clearing that up for me. I eagerly await my book!