Hello customer service,
Apparently I have to go back to you (the seller) so that you can make a claim through USPS, who then claim the cost of shipping and value of the item back from Royal Mail.
It's taken a couple of weeks to track down what happened, but I'll run you through the sequence of events so that your dealings with USPS may be smoothed.
The item (Combat Tiers Family Pack) was shipped, arrived in the UK and got hit with a customs charge.
I paid the customs charge, but the day I did that the redelivery office was packed up ad moved from one site to another - a number of packages have apparently gone walkabout during the move.
The package is now nowhere to be found; I have spoken extensively with the redelivery office; (Gwen +44 (0) 8456 112435) and the delivery section - no dice.
I tried to claim back through UK Royal Mail but was met with "it's international, we won't fulfill the claim".
So, sorry to land this back on Paizo, but I'm out $46.37 (and I used the Holiday Season discount code, dagnabbit) - can you make a claim via USPS?
Thanks
Director of Sales
|
Hello customer service,
Apparently I have to go back to you (the seller) so that you can make a claim through USPS, who then claim the cost of shipping and value of the item back from Royal Mail.
It's taken a couple of weeks to track down what happened, but I'll run you through the sequence of events so that your dealings with USPS may be smoothed.
The item (Combat Tiers Family Pack) was shipped, arrived in the UK and got hit with a customs charge.
I paid the customs charge, but the day I did that the redelivery office was packed up ad moved from one site to another - a number of packages have apparently gone walkabout during the move.
The package is now nowhere to be found; I have spoken extensively with the redelivery office; (Gwen +44 (0) 8456 112435) and the delivery section - no dice.
I tried to claim back through UK Royal Mail but was met with "it's international, we won't fulfill the claim".So, sorry to land this back on Paizo, but I'm out $46.37 (and I used the Holiday Season discount code, dagnabbit) - can you make a claim via USPS?
Thanks
I am very sorry to hear about your order. I will put a replacement in with your next subscription shipment (for which you should be receiving the first email very soon now).
Sadly, there isn't any way for us to make any sort of claim with the USPS. This shipment went out via the standard postal rate, which is basically the equivalent of putting a postage stamp on the package and dropping it in a mailbox, so there is no record upon which to base a claim.
Thanks,
cos
I am very sorry to hear about your order. I will put a replacement in with your next subscription shipment (for which you should be receiving the first email very soon now).
Gosh, that's very good of you, thank you.
I just got a call from the delivery office - my parcel was found - having been mis-labelled for delivery.
You can remove the replacement combat tiers from my next order.
Thanks again.
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Director of Sales
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I just got a call from the delivery office - my parcel was found - having been mis-labelled for delivery.
You can remove the replacement combat tiers from my next order.
Thanks again.
Excellent news! And just in time!
I have canceled the replacement, and you should be receiving the shipping notification email for your subscription shipment sometime soon.
thanks,
cos
The combat tiers arrived today - they're awesome.