Website Issue: Adding new subscription resets delivery method.


Customer Service


I finally got around to going through old emails and noticed that for the third (or fourth, maybe) time, adding a new subscription or re-adding a previously canceled subscription has reset my preferred delivery method from UPS Ground to Standard Postal Delivery. This time, it was the Pathfinder Fiction subscription.

(I'm able to set the preferred shipment method back to UPS Ground just fine, but I believe this issue should be rectified. Wouldn't be such a fuss if the local postal service wasn't notorious for delivering packages to the wrong streets, losing entire boxes, etc.)

Paizo Employee Director of Sales

Shinmizu wrote:

I finally got around to going through old emails and noticed that for the third (or fourth, maybe) time, adding a new subscription or re-adding a previously canceled subscription has reset my preferred delivery method from UPS Ground to Standard Postal Delivery. This time, it was the Pathfinder Fiction subscription.

(I'm able to set the preferred shipment method back to UPS Ground just fine, but I believe this issue should be rectified. Wouldn't be such a fuss if the local postal service wasn't notorious for delivering packages to the wrong streets, losing entire boxes, etc.)

Thank you for the report. I've shown this to our resident technorati. Please let me know if you have any further issues on your subscription.

Thanks,
cos

Spoiler:
...or would that be "technoratus"?

The Exchange

Pathfinder Lost Omens, Rulebook Subscriber

I was wondering why my shipping method changed...

It's good I caught it before my next shipment went off.

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