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It is with heavy hands on the keyboard and regret in every letter that I must ask you to end all my subscriptions.
Unfortunately, the toll inspection fees here in Denmark have become to high for me to manage, to a point where a $20 shipment costs me an extra $40 to get through customs. Though I love my monthly Paizo shipment, this is too much for me.
I have, with very few exceptions, been fond of the subscription model. I have purchased several books this way that I would not otherwise have bought, and been plesently surprised. My monthly package from Paizo has been a great joy, although I often bought more than I intended to.
If, at any point in the future, you will be able to offer different options on what you write on the front of the packages for international shipment, I will definintely be back restarting all subscriptions.
Best regards
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Entropi, this is really strange. I live in Poland, and as far as I know the entire EU has lifted import customs on books from US. In my three years of Paizo purchases I never had a single issue with a package being held by customs or charged any additional costs.
Perhaps the problem is at the Danish end ? Maybe the customs are unaware of the regulations ?
I can vouch for the Danish customs imposing a draconic VAT. I send the occasional care package of gaming supplies and neat food items to a friend or two over there. I found out that they charge a huge amount of money on the items. I scaled back the packages and now I send money to cover the VAT. :(
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It is with heavy hands on the keyboard and regret in every letter that I must ask you to end all my subscriptions.
Unfortunately, the toll inspection fees here in Denmark have become to high for me to manage, to a point where a $20 shipment costs me an extra $40 to get through customs. Though I love my monthly Paizo shipment, this is too much for me.
I have, with very few exceptions, been fond of the subscription model. I have purchased several books this way that I would not otherwise have bought, and been plesently surprised. My monthly package from Paizo has been a great joy, although I often bought more than I intended to.
If, at any point in the future, you will be able to offer different options on what you write on the front of the packages for international shipment, I will definintely be back restarting all subscriptions.
Best regards
About 50% of my packages from Paizo seems to be subjected to toll inspection and subsequently with a fee (I live in Denmark too). That is why I would really like Paizo NOT to divide larger packages into to... The last major shipment from Paizo had me pay an additional 40$ since I had to pay the fee twice.
Any chance at all that Paizo could collect the toll and vat to get rid of the toll inspection fee?
Ah, you are of course right about applying the highest VAT to all contents, I think the German customs office do the same.
Maybe it would be possible for Paizo to ship maps and cards and other stuff separately from the books to overseas customers?
Not to highjack Entropis thread, but the vat is ok to me, it is the fee from the custom service that is way to hígh, as it often doubles the price for the book shipment.
Definitely. I don't mind paying our 25% VAT (the books are still cheaper coming from the US). It's the $28.50/€21 handling fee that's the problem.
Our customs duty for books are also 0%.Any imported goods from outside the EU worth more than $14.75/€10.75 (including shipping costs) are subject to Danish VAT.
So, even if I get a shipment of just one book, e.g. a Companion book that's less than $10 (with the Pathfinder Advantage), with shipping it's most likely going to go over the $14.75 limit, I still have to pay the full $28.50/€21 handling fee, instantly doubling the cost of the book (even before VAT is calculated).
Unfortunately there is no practical way for us to calculate and pay the VAT ourselves. There is a way to do it, but it requires handing in forms to the customs bureau with a detailed list of what's being shipped to you (not the hard part), its exact price (not a problem either) AND when exactly it'll arrive at a Danish border/customs control (THAT is the problem).
That's usually not a problem for big importing companies, but it's a problem for common people like us.
Is there a law that says that you have to write on the front of the box what it contains?
It's called a customs declaration. Not declaring your imports to avoid fees and taxes is called "smuggling".
Director of Sales
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Is there a law that says that you have to write on the front of the box what it contains?Or, Paiso could stop writing on the front of the box what it contains. That way it passes through customs without trouble almost every time.Actually that would be against the law, while my proposal is not...
Yup.
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Director of Sales
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It is with heavy hands on the keyboard and regret in every letter that I must ask you to end all my subscriptions.
Unfortunately, the toll inspection fees here in Denmark have become to high for me to manage, to a point where a $20 shipment costs me an extra $40 to get through customs. Though I love my monthly Paizo shipment, this is too much for me.
I have, with very few exceptions, been fond of the subscription model. I have purchased several books this way that I would not otherwise have bought, and been plesently surprised. My monthly package from Paizo has been a great joy, although I often bought more than I intended to.
If, at any point in the future, you will be able to offer different options on what you write on the front of the packages for international shipment, I will definintely be back restarting all subscriptions.
Best regards
I have canceled your subscriptions. I hope that you will be able to find some alternative manner to obtain the materials. Perhaps you can simply get the PDFs? We do not offer a PDF-only subscription, but all you'd need to do is regularly come back and make the purchase manually.
Thanks,
cos
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The sollution is called "Friendly Local Game Store", and is great alternative to online shopping. But, I'll probably buy less books this way, and I won't get PDFs for free.
Btw, a few people admittet to being from Denmark in this thread. You guys should join our Pathfinder Society Denmark group on Facebook.
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Chief Technical Officer
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Ah, you are of course right about applying the highest VAT to all contents, I think the German customs office do the same.
Maybe it would be possible for Paizo to ship maps and cards and other stuff separately from the books to overseas customers?
Not only would that add a lot of additional complexity, but it would probably cause some other issues—for one thing, international packages over a pound that aren't at least 50% bound printed matter would have to go International Priority instead of the relatively inexpensive standard rate, and that could cost folks more in additional shipping than they'd save on inspection fees.
Not only would that add a lot of additional complexity, but it would probably cause some other issues—for one thing, international packages over a pound that aren't at least 50% bound printed matter would have to go International Priority instead of the relatively inexpensive standard rate, and that could cost folks more in additional shipping than they'd save on inspection fees.
Thanks for the reply, Vic. You are probably right. It was just a thought that came to mind.
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Chief Technical Officer
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Not only would that add a lot of additional complexity, but it would probably cause some other issues—for one thing, international packages over a pound that aren't at least 50% bound printed matter would have to go International Priority instead of the relatively inexpensive standard rate, and that could cost folks more in additional shipping than they'd save on inspection fees.Ah, you are of course right about applying the highest VAT to all contents, I think the German customs office do the same.
Maybe it would be possible for Paizo to ship maps and cards and other stuff separately from the books to overseas customers?
Gary just corrected me on that... internationally, it's 4 pounds before things have to go Priority.
The sollution is called "Friendly Local Game Store", and is great alternative to online shopping. But, I'll probably buy less books this way, and I won't get PDFs for free.
Btw, a few people admittet to being from Denmark in this thread. You guys should join our Pathfinder Society Denmark group on Facebook.
Couldn't find such a group...
try this.
Strange that it didn't show up when I searched for it... oh well, I've joined now. :-)
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This is no good. I've been walking around without a subscription fo a few weeks now, and life is a little more pale. I look at my mailbox, and I just don't get the same feelings of joy and anticipation anymore. I don't care how much customs cost me, I just have to get back my subscription. I'm sorry for all the trouble I sent you through to cancel my subscriptions and all, and hope there are no bad feelings.