Director of Sales
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Hi, on Monday you have tried to authorize my card for the February subscription package, and it was turned down. (It happens a lot, as my card that I use for internet shopping is usually empty and I put money on it when I know that I will have to pay for something.) I wanted to correct the problem today but I could not find the order in my order history (usually it is on the top of the list, I just click on it and enter a new payment method). Could you tell me what happened to the order?
It appears that the order did not process successfully. I have resent the payment method failure email and you should be able to fix the payment method using the links contained therein.
Thanks,
cos