Missing shipments #1338848, #1327164 and #1316356

[Pedro Henrique Leal]

All those are late, #1316356 extremely so.

Is there anyway for you to track them? It hasn't been delivered here, nor to the local postal offices, apparently.

It kinda bugs me paying for priority shipping, and waiting more than whats expected for regular shipping. So whatever it is that happened, it would be really nice to know why they are so late.

Pedro Henrique Leal

[Sara Marie]

Pedro Henrique Leal wrote:

All those are late, #1316356 extremely so.

Is there anyway for you to track them? It hasn't been delivered here, nor to the local postal offices, apparently.

It kinda bugs me paying for priority shipping, and waiting more than whats expected for regular shipping. So whatever it is that happened, it would be really nice to know why they are so late.

Pedro Henrique Leal

We cannot track international packages. I have noticed an uptick in packages going to Brazil taking much longer than the shipping estimate to arrive at their destination as well as undelivered returned mail coming back to us. I think we may need to wait a bit longer and see if they arrive to you or are sent back here.

Thanks,
Sara Marie

[Pedro Henrique Leal]

#1327164 arrived.

I just found out, I could track it here if it arrived in Brazil, by the Brazilian postal service, if I had the posting code (or something like that, the weird number thingie you get when you post something), so it would be really good for us Brazilian costumers if you could inform us that code (whatever the name of it, I forgot) in future shipments.

Pedro Henrique Leal

[Pedro Henrique Leal]

Still no signs of the two remaining shipments.

Should I really start getting worried?

Pedro Henrique Leal

[Pedro Henrique Leal]

So, did it get returned, or still no signs of #1316356 there either?

Awaiting any information

Pedro Henrique Leal

[Pedro Henrique Leal]

Sara Marie wrote:

Pedro Henrique Leal wrote:

All those are late, #1316356 extremely so.

Is there anyway for you to track them? It hasn't been delivered here, nor to the local postal offices, apparently.

It kinda bugs me paying for priority shipping, and waiting more than whats expected for regular shipping. So whatever it is that happened, it would be really nice to know why they are so late.

Pedro Henrique Leal

We cannot track international packages. I have noticed an uptick in packages going to Brazil taking much longer than the shipping estimate to arrive at their destination as well as undelivered returned mail coming back to us. I think we may need to wait a bit longer and see if they arrive to you or are sent back here.

Thanks,
Sara Marie

I'm still waiting for those two packages (#1327164 is here already), did they show up on your side?

I await any new information.

[Pedro Henrique Leal]

Look, I paid a total of 223 dollars and 28 cents for books that I did not receive... The very least I'm asking for is that you give any information on where they are.

And do not tell me that I have to wait a "little bit more"... I've waited two months already, and my patience is running thin, so, what happened to my books? Did they return? Are they lost? I need to know.

[Cosmo]

I apologize for the delayed response. Unfortunately, we do not have any new information to give you about these orders. At this point we have not received any returns from your address.

I will get replacements for your books shipped out as soon as possible. If your original shipment should show up in the meantime, please let me know.

Thanks,
cos

[Pedro Henrique Leal]

thank you... as you could notice, I was getting quite angry about this whole situation... Those books where kinda my "personal christmas gift", you see... for my collection

I really hope this shipment doesn't disappear like the other two :/

[Pedro Henrique Leal]

Both missing shipments arrived this week.

How should I proceed with the replacement shipment, when it arrives? Is telling the postal service to send it back to the sender enough, or I have to send it to a specific adress for returns?

[Sara Marie]

Pedro Henrique Leal wrote:

Both missing shipments arrived this week.

How should I proceed with the replacement shipment, when it arrives? Is telling the postal service to send it back to the sender enough, or I have to send it to a specific adress for returns?

I believe Cosmo was able to stop the replacement before it shipped. If you do still happen to receive a replacement, you should be able to either hand it back to the delivery person as they deliver it or mark it "Return To Sender" and drop it off at the post office.

thanks,
Sara Marie