order #1262579

[Lenarior]

I'm beginning to sound like a nag, but I still haven't recieved this order. Now I know this isnät your fault but you have to understand my frustration since I preordered the core rules a year prior to its realease. Now It's more than six month post-release and it still hasn't arrived.

Now I know you don't want to keep sending me copies until one miraculously gets through. I've never had any problems before so this seems extreme, but are the other shiping options more reliable? If so is there some way I could use one of them when, or if, we try again?

Thanks in advance.

[Sara Marie]

Lenarior wrote:

I'm beginning to sound like a nag, but I still haven't recieved this order. Now I know this isnät your fault but you have to understand my frustration since I preordered the core rules a year prior to its realease. Now It's more than six month post-release and it still hasn't arrived.

Now I know you don't want to keep sending me copies until one miraculously gets through. I've never had any problems before so this seems extreme, but are the other shiping options more reliable? If so is there some way I could use one of them when, or if, we try again?

Thanks in advance.

I can easily understand your frustration. Before we set up a replacement to ship, could you give your local customs office and/or post office a call and see if perhaps they are holding on to it for some reason? Occasionally customs/post offices holds onto packages and forget to let the recipient know they're being held. Let us know if there is no sign of your package.

thanks,
Sara Marie

[Lenarior]

Sara Marie wrote:

I can easily understand your frustration. Before we set up a replacement to ship, could you give your local customs office and/or post office a call and see if perhaps they are holding on to it for some reason? Occasionally customs/post offices holds onto packages and forget to let the recipient know they're being held. Let us know if there is no sign of your package.

thanks,
Sara Marie

Ok, so I called. Unfortunatly they can't traced a package without the package id-number. Could you possibly get me this number so I can call them again?

[Sara Marie]

Lenarior wrote:

Sara Marie wrote:

I can easily understand your frustration. Before we set up a replacement to ship, could you give your local customs office and/or post office a call and see if perhaps they are holding on to it for some reason? Occasionally customs/post offices holds onto packages and forget to let the recipient know they're being held. Let us know if there is no sign of your package.

thanks,
Sara Marie

Ok, so I called. Unfortunatly they can't traced a package without the package id-number. Could you possibly get me this number so I can call them again?

The number that customs would be asking for is on the package, but not retained by Paizo's system. I know you're anxious to receive your package, however, I think we need to wait a bit long to see if this one has been delayed and may show up either to you, or back to us. International orders can sometimes take quite a while to get returned to us if the post office has decided it was undeliverable.

[Lenarior]

Sara Marie wrote:

The number that customs would be asking for is on the package, but not retained by Paizo's system. I know you're anxious to receive your package, however, I think we need to wait a bit long to see if this one has been delayed and may show up either to you, or back to us. International orders can sometimes take quite a while to get returned to us if the post office has decided it was undeliverable.

So waiting is getting me nowhere, and my patience is wearing thin. Iv'e tried being polite and understanding but this whole delivery-situation is just a catastrofe by now. At first I could laugh about it, but that isn't working any more. Now I want my missing books, and I want them ASAP. That isn't realy such a large request seeing as I have allready paid for them.

Thanks.
-Dan

[Cosmo]

Lenarior wrote:

Sara Marie wrote:

The number that customs would be asking for is on the package, but not retained by Paizo's system. I know you're anxious to receive your package, however, I think we need to wait a bit long to see if this one has been delayed and may show up either to you, or back to us. International orders can sometimes take quite a while to get returned to us if the post office has decided it was undeliverable.

So waiting is getting me nowhere, and my patience is wearing thin. Iv'e tried being polite and understanding but this whole delivery-situation is just a catastrofe by now. At first I could laugh about it, but that isn't working any more. Now I want my missing books, and I want them ASAP. That isn't realy such a large request seeing as I have allready paid for them.

Thanks.
-Dan

I appreciate your patience. I will get replacements shipped out to tu as soon as possible.

Thanks,
cos

[Lenarior]

All my books have been recieved at last. I would like to thank you for your service, and apologize for resorting to rudeness in my previous post.

Still a fan.
-Dan