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Problem Using Holiday Discount Code On An Order

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I've just tried to make an order using the Holiday Discount Code. Everything was fine until I entered the code. After I entered the code in the shipping price switched to the higher of the 2 options and will not switch back to the cheaper option, even if I try and reselect it.

Any suggestions as to what I should do?

Olaf the Stout
Paizo Employee Director of Sales
Olaf the Stout wrote:

I've just tried to make an order using the Holiday Discount Code. Everything was fine until I entered the code. After I entered the code in the shipping price switched to the higher of the 2 options and will not switch back to the cheaper option, even if I try and reselect it.

Any suggestions as to what I should do?

Olaf the Stout

I just looked into the order and I see both the standard postal rate and USPS Priority shipping options as available options. Are you not seeing these?

Thanks,
cos
Cosmo wrote:
Olaf the Stout wrote:

I've just tried to make an order using the Holiday Discount Code. Everything was fine until I entered the code. After I entered the code in the shipping price switched to the higher of the 2 options and will not switch back to the cheaper option, even if I try and reselect it.

Any suggestions as to what I should do?

Olaf the Stout

I just looked into the order and I see both the standard postal rate and USPS Priority shipping options as available options. Are you not seeing these?

Thanks,
cos

I can see both the options. I can even select the standard postal rate as my choice. However on the right hand side the shipping amount does not change, it stays at the higher shipping price, even after I select standard postage.

Olaf the Stout
Paizo Employee Director of Sales
Olaf the Stout wrote:


I can see both the options. I can even select the standard postal rate as my choice. However on the right hand side the shipping amount does not change, it stays at the higher shipping price, even after I select standard postage.

Olaf the Stout

Ah ha! I see what your seeing now. This behavior is definitely incorrect and I have handed it over to our tech guys for fixination. In the meantime, I managed to get the correct shipping to "reset" for me by going back to the Shopping cart, then hitting "Proceed to Checkout" again. This set the shipping to the standard postal rate again.

If this doesn't work for you, let me know.

Thanks,
cos
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