Sorry to be a bother, but not sure what happen on 12/9 I was charged $6.80 twice and just the other day was charged $13.28 for items. Went back to my orders page and I am not sure what those charges were for not show up or did I miss them? If you could please help me out with this I would appreciate it. I THANK YOU for your time on this. Kevin Bienhoff
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Sorry to be a bother, but not sure what happen on 12/9 I was charged $6.80 twice and just the other day was charged $13.28 for items. Went back to my orders page and I am not sure what those charges were for not show up or did I miss them? If you could please help me out with this I would appreciate it. I THANK YOU for your time on this. Kevin Bienhoff
I have one authorization (non-monetary transaction) and one charge for $6.80 on the 8th for Merisiel.
I have one authorization (on the 17th) and one charge for 13.28 on the 18th for the friends and foe deck.
Let me know if that doesn't help solve the question.
Thanks,
Sara Marie
We don't charge your card until your order ships. However, when you place an order, we immediately authorize your card to ensure that it can be charged when we ship your order. An authorization is a non-monetary transaction that merely checks with your bank to ensure that the card is valid and has sufficient funds. Again, no money is charged to the card until we ship your order.
However, at the discretion of your bank, an authorization can (and almost always will) put a hold on that amount of your credit. The duration of this hold is entirely up to your bank. If you are checking your balance via online banking, this authorization may show up as a "pending transaction" (or it may not show up at all). We do not have any control over the duration of these holds.
An authorization will only remain open for a set period of time that depends on your bank's policies. For debit cards, an authorization will usually expire in 1–5 days, while a credit card's hold can remain open for up to 30 days (again, the duration of these holds depends upon the card issuer's policy).
If an authorization expires before we ship your order, we must re-authorize the card before we can settle the charge. Since the average order on paizo.com takes anywhere from 3 to 11 business days to fulfill, some orders will necessarily be authorized twice. This is especially true for preorders and backorders.
As a side note, orders for items that are fulfilled immediately (such as PDF purchases) will be authorized and settled immediately.
The $6.80 charge for Merisiel must have gone through twice and your correct on the 13.28 order. THANK YOU for your time. Kevin