Director of Sales
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A problem! My subscription is, and has been, set for UPS Ground. Yet my most recent shipment says it's going by USPS. Can this be fixed, and can the error be hunted down?
(It's like a shipping version of the Ghost of Christmas Past, I swear.)
A Ghost of Christmas Past, indeed.
Unfortunately your order has already shipped out and I cannot correct the shippng method at this point. If it should fail to arrive, let me know and I will get your replacements sent out.
I am very sorry for the inconvenience and rest assured that we are looking into this to make sure that it doesn't happen again.
Thanks,
cos