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Hi there,
Before this order processes, can corrections be made to the order. There is supposed to be -$10 promotion for orders of non preorder materials that has not be applied.
Also, the discount for shipping for orders over $25 and between 1-4 pounds, does not appear to be applied?
I am not sure but thought safer to ask first.
Thanks in advance!
Director of Sales
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Hi there,
Before this order processes, can corrections be made to the order. There is supposed to be -$10 promotion for orders of non preorder materials that has not be applied.
Also, the discount for shipping for orders over $25 and between 1-4 pounds, does not appear to be applied?
I am not sure but thought safer to ask first.
Thanks in advance!
I have recalculated the order so the First Ten shipping promotion applies, however the order does weigh more than 4 pounds.
Thanks,
cos
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Hi there... the saga continues with this order.
I received emails and I confirmed by checking my account that January's subscriptions have been added to this order... which I must point out was shipped on the 24th of December. For what ever reason, you have then attempted to take payment for the January preorders and for this order again. For what ever reason it has comeup declined on your end.
This appears to be a serious issue as the purchasing system appears to have developed some sort of AI and is attemibf to double charge me. I would appreciate you addressing this issue quickly.
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Hi there... the saga continues with this order.
I received emails and I confirmed by checking my account that January's subscriptions have been added to this order... which I must point out was shipped on the 24th of December. For what ever reason, you have then attempted to take payment for the January preorders and for this order again. For what ever reason it has comeup declined on your end.
This appears to be a serious issue as the purchasing system appears to have developed some sort of AI and is attemibf to double charge me. I would appreciate you addressing this issue quickly.
Not sure why the replacement for Carrion Hill didn't ship with the original order, but the system added the January items because the item hadn't shipped and it wanted to put the replacement of Carrion Hill with the January items. The following is from our FAQ and might help with your other questions. Since we don't charge for items until we ship them, we have not charged for the January items, although, we have processed an authorization.
• I've been charged twice for my order!
• Why is there a hold on my credit card when the order hasn't shipped yet?
• I saw a charge on my account, but now it's gone. What happened?We don't charge your card until your order ships. However, when you place an order, we immediately authorize your card to ensure that it can be charged when we ship your order. An authorization is a non-monetary transaction that merely checks with your bank to ensure that the card is valid and has sufficient funds. Again, no money is charged to the card until we ship your order.
However, at the discretion of your bank, an authorization can (and almost always will) put a hold on that amount of your credit. The duration of this hold is entirely up to your bank. If you are checking your balance via online banking, this authorization may show up as a "pending transaction" (or it may not show up at all). We do not have any control over the duration of these holds.
An authorization will only remain open for a set period of time that depends on your bank's policies. For debit cards, an authorization will usually expire in 1–5 days, while a credit card's hold can remain open for up to 30 days (again, the duration of these holds depends upon the card issuer's policy).
If an authorization expires before we ship your order, we must re-authorize the card before we can settle the charge. Since the average order on paizo.com takes anywhere from 3 to 11 business days to fulfill, some orders will necessarily be authorized twice. This is especially true for preorders and backorders.
If, when you place your order, your card is declined because of insufficient funds, and you think this is in error, you should check your balance with your bank and/or contact Paizo's customer service before you attempt to place the order again. There are cases where we will receive a decline notice, yet your bank will accept the authorization and place a hold on your funds. In this instance, if you try to place the order again with the same card, it will probably fail again and put another hold on your account. If you keep resubmitting the order, you can quickly tie up your available credit on multiple authorizations for an order that cannot be completed; instead, you should consider using an alternative payment method.
As a side note, orders for items that are fulfilled immediately (such as PDF purchases) will be authorized and settled immediately.
Since Cosmo has also previously handled this order, I will have him swing by and look things over tomorrow when he gets in.
thanks,
sara marie
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Thanks Cos.
I hope this is not a sign but the small box with 3 items arrived last Wednesday (6/1) but the bulk of the order has not arrived. This is unusual for my previous delivers to have multiple boxes split delivered. I will see how things go next week and if it does not arrive I will let you know.
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This order was sent via three packages. It isn't uncommon for orders that ship in multiple parts to arrive on different days. Also, I've noticed that many of the customers who's orders shipped the week of Christmas and are starting to wonder where their packages are, have been receiving them within the last two days. If you've already got one of the packages, I imagine the others will arrive soon. Thank you for your patience.
thanks,
sara marie